Reviews
Sale of new car
Sunset Ford did an excellent job in locating the car that I was wanting and helped in every aspect. Joe Hill was an excellent salesman. I would recommend them to anyone looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review! We are so glad that Joe could help you out. Your business and recommendation mean a lot to us. Please come back and see us!
Great guys to work with!!
Joe and Kyle were a great duo to work with when I found the vehicle I wanted!! Wonderful experience with these to guys! See ya around!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad Joe and Kyle could give you a great car-buying experience! Please come back and see us, Joyce!
Great experience
Joe is a Great Salesman. He was honest and straight forward from the start. Bill and Joe were great to work with. They really went above and beyond to get me the best deal while they were working with the banks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the outstanding review! We always encourage our team to go above and beyond for our customers, and we are so pleased to hear that they did just that for you. Thank you for choosing Sunset Ford of Waterloo, our team hopes to work with you again!
Great customer experience!
Kyle Brewer and the boy wonder Joe Hill did a wonderful job working with me to help me find the right truck to fit my needs. They helped answer all of my questions promptly and gave me maximum value for my trade-in. As always, Bill did a great job in getting me in and out quickly with the paperwork. It was a pleasure to work with them and they will be the first people I go to the next time I am in the market for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hey Bill, and thank you for the review! We appreciate your feedback. It is great to hear our staff took such great care of you. We hope to see you here again!
Needed a reliable full-size truck
I purchased a pre-pwened F150 that just arrived on the lot. The dealarship had not completely inspected what was needed to have this truck be something that they would like to be driven off the lot. They wound up adding new tires, breaks and rotors. Kyle Brewer was my salesperson and he went above and beyond to make sure those items were done properly before the final release of the truck. I recommend Kyle to anyone looking to purchase a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!
2011 Ford Edge
Kyle made this experience super easy for me. This was my first experience buying a car from a dealership and I am glad I chose Sunset Ford. They noticed a couple of things that could be fixed before they sold it to me and got it fixed over the weekend end. I would definitely recommend Kyle and Sunset Ford to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the purchase of your vehicle! We couldn't be happier to hear that Kyle provided you with outstanding service, and we appreciated the chance to earn your business. Our team wishes you all the best, and we hope to have the opportunity to work with you again!
Julian was extremely helpful. Listened to everything I...
Julian was extremely helpful. Listened to everything I needed in a new vehicle, and found exactly what I was wanting. I would definitely get his help again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!
2020 Ford Explorer
Joe Hill was very personable and knowledgeable of my new vehicle. I had worked the night before and he and Bill Rolufs were very patient with me and kept the coffee coming. They didn't waste my time, they both were ready with the paperwork when I came to finalize the sale. I have to say this, as a female purchasing a vehicle alone, it is very intimidating. These guys made it very easy, stress free, answered and explained all my questions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!
Another successful purchase through Joe Hill
Another successful purchase through Joe Hill. This is our third vehicle purchase through Joe, would not waste our valuable time going through anyone else. Joe is a very knowledgeable salesman with a no-nonsense approach!! Highly recommend asking for Joe the next time you are in the market for a new Vehicle at Sunset Ford!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can.
Honesty
I was attempting to purchase a clean looking Chevy Colorado and worked with Kyle Brewer. I am out of state so Kyle worked hard to show videos, answer questions and do an iphone facetime walkaround of the vehicle with me. I never did get a chance to make an offer. The following day when I called the dealership Kyle was away but I spoke with Julian Henson and he informed me that they could not sell the vehicle due to an improper and unsafe lift kit installation that made the vehicle unsafe to drive. Their honesty saved me time off work and flight costs. Had that been a dealership in MY area I would have had an unsafe vehicle pushed on me. I never once felt pressure to purchase and felt treated fairly and honestly throughout the process. I even received a call from the manager afterwards to follow up with me. Would be more than happy to do business with them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We really appreciate your feedback! It is great to hear our staff took such great care of you. Thank you for choosing Sunset Ford of Waterloo!
