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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Best car shopping experience ever

I normally don’t like dealing with car salesman to be honest but this experience was the best I’ve ever had. I felt no high pressure. Just above and beyond great service and a great deal. We had to bring our toddler with us while looking for a car and while that may bother some people our salesman helped us entertain our kid while we waited for things to finalize. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for the outstanding review! We always encourage our employees to go above and beyond for our customers, and we’re so happy that our staff did just that! Come back and see us again!

Excellent customer service!!

Joe is great to work with and has excellent customer service! He is very knowledgeable and takes time to explain and makes sure we understand all of the features of the vehicle. I highly recommend Joe and the Sunset Ford dealership to anyone looking for a good deal, in sales, and financing as an overall good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

Awesome service

We have worked with Joe Hill before he is great friendly and he knows his business. We have bought two vehicles from Joe and recommend him to our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can.

Clint Erlinger & Bill Rolufs - Top Notch Customer Service!

Clint & Bill made the process of purchasing a new vehicle painless and short as possible. They're very clear and concise with their information and working with them was easy. They're not only very patient, but also professional. I will want to work with them during my next car purchase and have high recommendation to others in the market for a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This is outstanding to hear, Angie! Customer satisfaction is very important to us, and we are pleased to know that Clint and Bill provided you with the service you deserved. Thank you for giving us the chance to earn your business. We hope to work with you again!

Painless

Not a high pressure process. They listened to me and we're very accomidating. Once they realized I was buying a car it went pretty fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

Excellent service! No pressure!

As a first time car buyer and not knowing much as to where to start, Kyle Brewer made my first time buying a car a very smooth and easy process! I was very pleased with how he handled things and how he didn’t try and push me into buying something that I wasn’t sure about. Kyle was very knowledgeable about ALL the questions I asked and took his time explaining everything to me. He was very patient with me and I appreciate that so much!! Kyle was able to give me the best deal around as well! I will definitely be back for my future purchases and recommend Kyle to anyone I know looking to buy a car! I love my Ford Fusion SO much!! Thank you so much Kyle for making my first car buying experience a good one and not stressful! Bob the finance man was also very helpful and throughly explained all the details to me about financing a car for my first time. Kyle and Bob both even stayed over an hour after closing so I could finish the paperwork to buying my first car!! I highly recommend visiting Kyle for your car needs! No wonder why Sunset Ford won the Dealer of the Year Award in Missouri!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your car purchase! We appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

Outstanding.

No pushy salespeople or sales manager. Up front, honest, and willing to work with me. Kyle was patient and professional the entire process, as was Mike. Was an extremely pleasurable experience. Love my new truck!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business. Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

My Experience

My salesman, Clint Erlinger, was fantastic. He applied no pressure to me but answered all of my questions, some of which were a little goofy (does it come with a spare tire?)! He answered with a straight face.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

Great customer service

Joe Hill was great to work with!! Also bill who helped us finance was great! Would definitely recommend friends and family to sunset ford in waterloo!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

Awesome experience

Salesman Kyle Brewer was great! Finance guy Mike Rich (man of many hats for the job) was great!!! Never expected to drive away with a new truck, but these guys made it happen!! We love our new Ford!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new truck! We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!