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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Bought a new car

Haven't bought a new car in about 8 years, Joe Hill made it easy. From Joe's non-pressure to Jimmy Williams in finance great attitude it was an enjoyable experience. Came in at 4:30 to take look at car and walked out with a new car by 6:15. Thanks!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

Purchased a 2017 Ford Fusion!

My husband and I went in looking for a used vehicles and frankly had a pretty tight budget. Joe Hill was able to get us into a NEW vehicle for close to our budget! We are thrilled. Jimmy Williams was great to work with on the finance end. Both super nice guys and not your typical pushy salesmen. Thanks for everything guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

This is wonderful to hear! Our team can't thank you enough for the feedback and we are so pleased that Joe and Jimmy made your visit top notch. We appreciated the chance to earn your business and we hope to work with you again. Enjoy your new vehicle and welcome to our family!

Service after the sale

I realized I was over due to get my car serviced and had a long trip coming up. When I called to get in I was told it would be 2 weeks, I wold be back home then and WAY overdue. I called George and he worked with Mike to get me in the next day. I Like the idea of doing business with people that will not forget you and will look after you after the sale. Thanks George and Mike, I will recommend you two to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! It is great to hear that our team took care of you and we look forward to working with you in the future.

New escape - great buying experience

George and Mike made a nervous buyer feel at ease. My new escape is just what I wanted. I can't thank everyone enough how George put my mind at ease and answered all my questions. Even when I called back for more information, George was great help. Mike, helped me to have my payments where this deal worked with what I had budgeted. I, now know who to call and where I will buy my next car - Sunset.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your new Escape! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time! Welcome to the family!

we were want to buy local

the whole experience was great, joe was easy to talk with and how ford trucks is a valued choice. jimmy and mike made us feel like we all were family..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new truck! Our team truly enjoyed having you here and we can't thank you enough for your business. We wish you many happy, safe miles, and we are here for any future needs. Let us know if there is anything we can do for you. Enjoy your truck!

2017 F-150

Was looking for a 2017 F150 to pull a future purchase travel trailer. When I spoke to George he was very helpful and knowledgeable especially when it comes to the trucks and towing needs. He confirmed my tow needs and went thoroughly through many of the features of this truck. He was very professional and a pleasure to work with. Both George and Jimmy were very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

Awesome!!

Was great experience dealing with this gentleman. He was very knowledgeable about the product and was very sharp on the technical side of setting things up as well.. Would use him again in a second and I will be sharing his name with all my friends and co workers..Thanks Jon the ride is awesome!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your visit with us! We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

Very happy with our service at Sunset Ford

Joe was very prompt with getting back to us and pleasant to work with. We did not feel pressured at any point. It made the whole deal very comfortable. I would definitely buy from Sunset Ford again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review, Erin! It is wonderful to hear that Joe and our team made your visit here top notch, and we truly appreciated the chance to earn your business. We wish you all the best and we are here for any future needs. Come back and see us again!

Professionalism

Thanks Joe for your patience and professionalism while we test drove multiple vehicles to find the one we wanted. With their knowledgeable and friendly staff Sunset Ford of Waterloo is the perfect place to purchase your next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Kevin, thank you for your feedback! We’re happy to hear about your great experience with Joe and our team. We look forward to helping you out in the future!

Discounts

I was so grateful for the time spent to find discounts that I could use for my purchase. The verity of things I needed in transportation was made very clear. The followup after the sale is very impressive to make sure my needs were met. I did not feel any pressure to purchise something I did not need. Thanks again for your interest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Bill and thank you for the outstanding feedback! We are very happy to hear that our team provided you with the service you deserved and helped you through each step of the car buying process. We can't thank you enough for your business and we wish you many happy miles. Our team is here for any future needs, come back and see us again. Welcome to the family!