Skip to main content

Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent.

The entire sales dept. was very friendly. 110% Satisfied. Mike Rich, George Schneider and Jimmy Williams are as friendly and knowledgeable as you could ever ask for. Like working with your own family. I recommend Sunset Ford to everyone. Not only the best deals in town but the best people to work with. Wouldn't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! It is wonderful to hear about your great visit and we couldn't be happier that our team provided you with the service you deserved. We appreciated the chance to earn your business and we wish you all the best! We look forward to working with you in the future.

Amazing! Good job darrell

Very responsive. Friendly. Mike and Jimmy found us $2500 extra off our trade. 3nd car in 3 years from them. Honest. Right in town ! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you on several different occasions. Thank you for your business, and enjoy your newest vehicle!

Excellent customer service.

I recently purchased a vehicle at Sunset Ford of Waterloo. My sales representative, Joe Hill, and the entire Sunset Ford team was friendly and helpful. I received excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Absolute confidence in the sales person

Darrell Dickens walked me through the sales process, finance procedure and then the operation of the features of the Ford Explorer. Jim Williams in the Finance Department took his time in explaining all the extras that I wanted added to the price of the Explorer. I am a senior citizen and really wanted all the protections I could get included in the sale. This is the second vehicle purchased from Sunset Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you on several different occasions. We truly appreciate your business and we wish you all the best! Come back and see us again.

Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

Great experience, amazing staff

Jon was able to quickly assess what I was looking for and showed me several really good options. When I was interested in a car that was not available on that lot, he had me test drive a newer version of that same make and model that he did have. Once we determined that I liked it we drove to the other lot specifically to get that car. He put a lot of time into helping me figure out exactly what worked best for me. He made sure that I was happy with my purchase and that all of my issues were fixed before I left town. He was very upfront about all information that I asked. And also proactively provided me with information that I hadn’t thought to ask for yet. I did not feel pressured to make any kind of decision and he made sure I was getting the best deal for my interests and my budget. Mike and Jimmy both also helped make the process very pleasant. These are great folks to work with and I definitely recommend you go see them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

Easy, quick, and painless

I was able to purchase from Jonathan with no hassle from him. He was very upfront with information when I needed to acquire it. He was able to provide many details and documents prior to sitting down and purchasing the vehicle. There were no surprises and made my buying experience the best in my many vehicle purchases. If you are looking for a salesman that will answer your questions, not bother you everyday while considering options, and being honest about the deal, then, ask for him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for the great review! We try to provide each customer with a great, no-pressure and helpful sales experience when considering or purchasing a vehicle, and it is great to hear about your visit with us. It was such a pleasure working with you and we wish you all the best. Come back and see us again!

Helpfull and very knowledgeable

I had a great exsperiance at sunset Ford in Waterloo very helpful staff and abs very knowlagable I would recommend John Loyd to anyone great guy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

Great deal, friendly salespeople, beautiful vehicle

Sunset Ford of Waterloo offered a great deal on a 2017 Ford F-150 pickup that we needed right away,as our 2011 was totalled by a deer. Darrell Dickens and the rest of the staff at Sunset Ford of Waterloo took good care of us with a $12000 rebate from Ford Moter Company and got us into a beautiful new truck. No pressure and friendly staff. Thanks so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! We are sorry to hear that you were in an accident, but happy that we could help get you back on the road in a new truck. it was such a pleasure having you here, come back and see us again!

Excellent

Our experience was amazing with Sunset and of course with George! He is great and made our time soo easy and fast, thanks again guys for being so great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at Sunset Ford of Waterloo! Thank you for visiting us, our team is here for any future needs.

Top-Notch Experience

I could not be happier with the service I received during my recent purchase of a 2016 Ford Escape from Sunset Ford in Waterloo, Illinois. George Schneider was not only friendly and patient in answering all my questions, he also was very honest and forthright in sharing his knowledge of the vehicle. I feel fortunate to have worked with George - a salesperson with high integrity! Jimmy Williams also contributed in making my car purchase a happy experience with his Financial knowledge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Janice, thank you for your feedback! We’re happy to hear about your outstanding shopping experience with our team, and we can't thank you enough for your business. It was truly a pleasure working with you and we hope to have you back again. Enjoy your Escape!