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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Sunset Ford has sold me quality vehicles within a doable

Sunset Ford has sold me quality vehicles within a doable price range. They worked with me to understand the buying process when I was just starting out, and my most recent sales rep Adrian had fantastic customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team enjoyed working with you, and we appreciate your business. We hope you enjoy your vehicle, and we will see you next time!

The buying experience that I had with the Sunset Ford

The buying experience that I had with the Sunset Ford staff was nothing short of amazing. Adrian made the process smooth and was very easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations! Our team enjoys working with you, and we are so happy to hear that our team took great care of you. We wish you many happy miles and are here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

Fantastic experience and will return for next truck.

Fantastic experience and will return for next truck. Thank you and see you next time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team appreciated the chance to work with you, and we wish you many happy, safe miles. See you next time!

We worked with Joe as our salesman and have never had a

We worked with Joe as our salesman and have never had a better car buying experience! He made everything easy for us from the start. We weren’t planning on trading in my car but Kyle met us at a great price that we couldn’t turn down. Treff made the final signing process extremely easy. Overall we had an amazing experience with this team and they have earned our future business. We could tell they genuinely wanted us to walk out happy and satisfied, which we were. I look forward to my next car-buying experience with them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review, and congratulations on your purchase! Our team enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs; come back and see us!

We had a Great experience!

We had a Great experience! Joe and the team were very Easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review, and congratulations on your purchase! We are so happy to hear that our team took care of you, and we wish you all the best. We're here for any future needs and hope to see you again. Enjoy!

Great service and friendly staff.

Great service and friendly staff. Love my new car. Made the process easy. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Thank you for choosing Sunset Ford of Waterloo; we hope to work with you again!

Great staff who care about the customer and greatly value

Great staff who care about the customer and greatly value service. They stuck with me throughout the purchase and answered question I had. This is the second vehicle I have purchased through Sunset and likely not the last.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs. Enjoy your vehicle!

Absolutely a great car buying experience.

Absolutely a great car buying experience. Joe Hill was very quick to respond to my request for more information about the vehicle I was interested in and in no time I was driving home. Thank you to Joe and the staff of Sunset Ford, Waterloo, IL.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience, and congratulations on your purchase! Our team is here for any future needs, and we hope to see you again!

Was easy to get along every one From the service writers

Was easy to get along every one From the service writers to the end Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team truly enjoyed working with you, and we're here for any future needs!

Very good Clean plesent and workers are very good at

Very good Clean plesent and workers are very good at their job Nice all over the store

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.