Reviews
Lonnie did an awesome job of getting us a loaner and
Lonnie did an awesome job of getting us a loaner and keeping us informed of each step through the process!! We really appreciate all of her efforts! Thanks Lonnie!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding review! We are so happy to hear that the team took great care of you, and we hope to have the chance to see you again!
Easy deal, other than the Bronco wait, Kyle and Sunset
Easy deal, other than the Bronco wait, Kyle and Sunset Ford made everything quick and easy! I’m very thankful for their help in the process, great job Kyle and Sunset Ford
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your experience with us! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We are here for any future needs, come on and see us again!
Had a oil change and when I got home had to wipe off oil
Had a oil change and when I got home had to wipe off oil filter oil everywhere. Had tailgate keep opening they said they fixed it next time out tailgate hit trailer .. three months later and four trips to Schaefer’s . They finally get the tailgate fixed
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Phil, I know we had some difficulty with your Super Duty in the beginning there and I am very sorry for that. I'm glad to hear the tailgate is complete and back on the road again. If something comes up and you need additional help, please let me know. Sincerely, Justin Heutel. General Manager of Fixed Operations. 314-467-1120 or jtheutel@sunsetford.com
They completed my recalls in a timely manner.
They completed my recalls in a timely manner. I dropped my car off overnight with no problems.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding review! Our team wishes you all the best, and we hope to see you again!
Service is was I expected from a auto dealership.
Service is was I expected from a auto dealership. Staff were friendly and professional. My appointment was at 7:30 am a pot of coffee in waiting room would have been nice. Even Dobb's does that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking he time to share your experience with us. Our team appreciates your business, and we hope to have the chance to work with you again!
Great people and service.
Great people and service. Get you in on your schedule and also when it’s a hurry
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this with us! It was such a pleasure working with you, and we hope to see you again.
Was very happy with the service lady and with the work
Was very happy with the service lady and with the work that was done on my car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding review! We will see you next time.
They were prompt , Courteous and efficient and gave a
They were prompt , Courteous and efficient and gave a complete estimate of what they were going to be doing
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your experience with us! We enjoyed having you here, and we hope to see you again!
The gas cap was in the passager seat when I showed up to
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide feedback on your visit. Our team is here for any future needs. We hope to see you again!
Lonnie at sunset was very nice and helpful and had a nice
Lonnie at sunset was very nice and helpful and had a nice smile as she greeted us,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the outstanding review and your business! It is great to hear that Lonnie took care of you, and we hope to see you again!