Reviews
Joe Hill was great to deal with buying a car for my
Joe Hill was great to deal with buying a car for my daughter. Great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! Our team truly enjoyed working with you, and we wish you many happy miles. Thank you for choosing Sunset Ford!
Made appointment for a Monday and got their and they said
Made appointment for a Monday and got their and they said it was for the following week. Then they couldn’t help me tell the following week. Not good
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Excellent customer service from Joe and Perry both!
Excellent customer service from Joe and Perry both!!Very efficient and kind..Would definitely return and recommend!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review. We're happy to hear Joe and Perry took great care of you.
It was close to home, and I didn’t have to go far to get
It was close to home, and I didn’t have to go far to get my car done..
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank your business. We hope you choose us again in the future.
In 2 attempts, they were unable to complete Service
In 2 attempts, they were unable to complete Service Action Number 21B10. Stated they would contact us after researching. No solution identified and no follow up concerning the difficulties Service writer does not appear to know much about service. I cannot recommend this dealership to service any vehicle
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Jeff, we are very sorry for the inconvenience. We have only ever had one incident of the 21B10 not programming, which had to have been your vehicle. Unfortunately that is entirely out of our control when the download comes from Ford's website and requires successful communication from their site, through the laptop to your vehicle. For whatever reason, it gave us some serious difficulties and refused to work on your vehicle, which again we are very sorry. We had planned to resume or reattempt the recall, but from what we understand it has since been resolved by another dealer. If not, please let us know and we are happy to reattempt the recall programming. Thank you, Justin Heutel, General Manager of Fixed Operations. 314-467-1120, jtheutel@sunsetford.com
Ok. Yes, there was quite a bit of communication back and forth between us and Ford on this one. I can't promise that it will go smooth, as I see there are many DTC codes and messages on your vehicle online Ford's website regarding the vehicle health report. So there might be a little bit more to all this for some reason on your vehicle. If you would like, I am happy to get you back in this week. I spoke with my staff, and we can fit it back in to be looked at Thursday afternoon/Friday morning. How about dropping it off Thursday with us anytime before 1pm and letting us take another look? Ultimately if it gets complicated and we would need to carry it over the weekend, we can see about Ford assisting with a loaner vehicle. Does that sound ok? - Justin
Thank you for your response. I understand it happening once but when it occurred a second time and no one gave any indication that a solution was found, we made arrangements at another dealership. We are still waiting on this appointment
I needed help with a mistake from the original order and
I needed help with a mistake from the original order and I received what I was looking for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy we were able to help. Thank you for the 5-star review.
They took care of my truck, in a timely manner and took
They took care of my truck, in a timely manner and took me home after I had left it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review.
You are welcome.
Lonnie is one of the best service representatives I’ve
Lonnie is one of the best service representatives I’ve had the pleasure to meet. Very attentive and a pleasure to speak with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review! We’re happy to hear about your good experience with Lonnie, and we look forward to helping you in the future!
Joe Hill is by far the best salesman that I’ve dealt
Joe Hill is by far the best salesman that I’ve dealt with. He is a no BS, straight forward kind of guy. He is beyond welcoming and friendly. I Would be more than happy to deal with him on my next purchase, without a doubt!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we appreciated the chance to earn your business. We wish you all the best. Come back in and see us!
Successfully figured out the problem and fixed it quickly
Successfully figured out the problem and fixed it quickly and efficiently. Everything went very smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! Our team enjoyed working with you, and we hope to see you again!