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Sunset Ford of Waterloo

(2,092 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,092 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Joe wasn’t only professional but made my wife and I feel

Joe wasn’t only professional but made my wife and I feel at home an hour away from home. I recommend this dealership and most certainly Joe to anyone looking for a new or used vehicle. Reasonable prices and super friendly staff. Will go back when it’s time for a new truck or car. If you want a dealer that goes above and beyond for you, go see Joe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! It was truly a pleasure working with you, and we are so happy to hear that our team took great care of you. We wish you all the best, and we hope to see you again!

Joe Hill is who you want to buy a car from!

Joe Hill is who you want to buy a car from! From the time we contacted him with questions about the truck until the time we drove it off the lot, he was very friendly, and personable and made sure that all of our questions were answered. It was truly the easiest and most pleasant car purchase we have ever experienced!! If you are in the market for a car or truck, Joe is the one to see!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on the purchase of your new vehicle! It was a pleasure working with you, and our team can't thank you enough for the chance to earn your business. We wish you many happy, safe miles. Come back and see us again!

Attentive, knowledgeable staff.

Attentive, knowledgeable staff. Flexible appointment scheduling. Excellent vehicle service and post-service communication. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us. Our team truly enjoyed getting to work with you, and we look forward to your next visit!

I made an appt for an oil change, quick checkin and

I made an appt for an oil change, quick checkin and service time. Staff was friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review! It was a pleasure working with you and we will see you next time.

They were very friendly and helped me decide what I all

They were very friendly and helped me decide what I all needed. I couldn’t have asked for more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review! Come back and see us again.

Lady at service desk was friendly and knowledgeable.

Lady at service desk was friendly and knowledgeable. Fast service from the service department . Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! It was a pleasure working with you, and we hope to see you again!

Been coming here for yrs.

Been coming here for yrs. Bought & own several auto’s from Sunset in Waterloo, IL. Staff is always friendly & helpful. Had a few emergencies in the past & Sunset was there to help. Just had a head-on collision. My Ford Fusion Titanium was totaled. The car saved my life. Because of another driver not paying attention, I now had no car. Had to purchase a used Fusion, since they are not made any longer. It’s the last year made. I feel safe! Was missing a fob. Danielle was quick to order me another & had it programmed by Dustin the next day. Great job. That’s Sunset, they are on the ball👍🏻👏

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review and for your repeat business! It was such a pleasure working with you, and our team wishes you all the best. We appreciate you and we will see you next time!

I had a great experience working with Kyle!

I had a great experience working with Kyle! Everything went super smooth and Kyle kept me up to date through the whole process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review, and congratulations on the purchase of your new vehicle. We wish you all the best and our team hopes to see you again. Welcome to the family!

Sunset was amazing.

Sunset was amazing. They did everything they could to help me get into a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was such a pleasure working with you, and we wish you many happy miles. See you next time!

My advisor, Danielle, very pleasant and the work done in

My advisor, Danielle, very pleasant and the work done in a timely manner. Will return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Our team will see you next time!