Reviews
Great experience!
Great experience! Easy and painless. We will definitely be back to purchase our next car. Joe was friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review, and congratulations on your purchase! We are so happy to hear that our team took great care of you, and we wish you all the best. See you next time!
I will never be back!
I will never be back! My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained the same driving off the lot. We immediately took it to ANOTHER ford dealership to come to find out it was our axel. Our axel. If we would not have went with out gut and took it to get a second opinion things could have been a lot worse. We could have wrecked and seriously injured someone or ourselves. Not to mention my son drives our vehicle and he is 16!! This place has done nothing but mess with me the whole time i’ve had my vehicle. I nor my husband is not mechanical inclined so we depended on you to do what is right with our vehicle to insure OUR SAFETY. Way to go sunset ford of waterloo! I know you don’t care and will sleep either way BUT hopefully this review sticks for someone who does care and don’t worry I will be contacting the BBB. Thanks so much for endangering our safety and the safety of others! Amber
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Amber, thank you for providing us feedback. I am disheartened to know that we fell short of your expectations, mainly because I was there for the duration of your service visit. From what I have on file, the vehicle was brought into us to resecure the under shield coming loose. In fact, the repair order reads: “Customer brought vehicle in to refasten loose trim molding under vehicle.” “Tech refasten undergarment to vehicle using extra clips and hardware, rechecked all ok at this time.” If a noise was asked to be addressed, I am sorry we missed that, but at no point was it questioned if we found a noise nor does it say we addressed one either. Please know that we pride ourselves on above and beyond service, ensuring our customers are taken care of before they leave our store, and I am sorry we misunderstood each other. If you still need help with this concern, please reach out to me at your earliest convenience. Thank you! - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com
Very friendly not pushy at all.
Very friendly not pushy at all. The car had no hidden fees or surprises. The car was better than we expected. Kyle Brewer was great to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the great review, and congratulations on your purchase! It was such a pleasure working with you, and we wish you many happy miles. Come back and see us again!
This was my review.
Kyle was amazing.
Kyle was amazing. I’ve known him for years. I went to him thinking “at least I’ll get taken care of.” I then saw him with several other couples and realized he was treating them the same as us. It made me respect him even more, as he treats everyone like he knows them. Like he has a personal relationship with them all. With that being said I hate buying cars. it’s painful and boring. Not at Sunset. They prepped everything before we came so we didn’t have to sit there forever. So it wasn’t painful. They’re not rushing you to get out, they want it to be painless, and seamless…and it was just that. They did all that with no surprise anything. The entire process was exactly how he said it would be. I left excited, not drained. It was refreshing. I’ll be back, maybe for a Shelby… Thanks Kyle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the outstanding review and your business. We are so happy to hear that our team took great care of you, and we wish you all the best. Congrats on your vehicle. We will see you next time!
Buying a new model vehicle like the Bronco was a very
Buying a new model vehicle like the Bronco was a very different car buying experience. Sunset Ford helped me through every step!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! We are so happy to hear that our team took care of you, and we can't thank you enough for your business. We wish you many happy miles, and we are here for any future needs. Enjoy your Bronco!
Great timely service.
Great timely service. Facility clean, staff nice and respectful. Meets my needs and I would refer and return.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review. We're happy to hear we took care of you and your vehicle.
I don 't agree with the amount that your dealership
I don 't agree with the amount that your dealership charges for dynastics. Satisfied with them fixing the. Problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
This is my 3rd vehicle from Sinset Ford.
This is my 3rd vehicle from Sinset Ford. I definitely will not go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love to hear this. Thank you for your loyalty and business. We look forward to working with you in the future.
Always friendly and helpful staff, excellent service from
Always friendly and helpful staff, excellent service from the person that greets you to mechanics working on my car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're happy to hear everyone took great care of you.
Working with Joe Hill was wonderful.
Working with Joe Hill was wonderful. He was very attentive to anything I had to say. The dealership was able to get me the car I wanted within my price range. Everyone was very nice. 10/10 would recommend to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear Joe was able to help get in you a great vehicle. Thank you for the kind words. Enjoy your new vehicle!