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Sunset Ford of Waterloo

(2,092 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,092 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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People were very friendly and helpful.

People were very friendly and helpful. Explained everything. Was thorough in explaining everything. Thanks for a great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! We are so happy to hear that our team took great care of you, and we wish you many happy miles. See you next time!

No high pressure and professional.

No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! It was a pleasure working with you, and we hope to see you again!

This is a big Thank You to Joe Hill at Sunset Ford for

This is a big Thank You to Joe Hill at Sunset Ford for helping us find the perfect truck to add to our business. He was great to work with! I highly recommend checking him and this dealership out!! Thanks Joe!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was wonderful working with you, and we can't thank you enough for your business and recommendation. We wish you all the best. Come back and see us!

Very nice and clean dealership with people kind courteous

Very nice and clean dealership with people kind courteous and professional. Corrected my concerning a timely manner!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business. Our team appreciates your business, and we will see you next time!

Joe Hill did a friendly and fantastic job in helping me

Joe Hill did a friendly and fantastic job in helping me find a work truck for my business that fit my budget. Friendly and professional the whole way as well as quick and easy. Would recommend anyone in the market for a vehicle to go see Joe. Bill in finance also was very knowledgeable and hit us the best rate for a our loan. Fast and friendly on that end as well! Thank you Sunset for a great job! We look forward to working with you in the future. Todd

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and recommendation! It was wonderful having you here, and we hope you are enjoying your vehicle. We wish you all the best. Come back and see us!

As always great service professional clean and friendly

As always great service professional clean and friendly from start to finish will always take my cars here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share this with us! It is always great working with you, and our team looks forward to seeing you again.

Very nice and curdest,professinal,very clean place,every

Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our team truly appreciates your review, and we can't thank you enough for your business. We wish you all the best, and we hope to have the chance to work with you again!

I love buying my vehicles from Sunset Ford because there

I love buying my vehicles from Sunset Ford because there is no hassle. This was my 4th purchase from Sunset and wont be the last. Thanks Joe Hill for making this purchase super easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the great review and your repeat business. Our team wishes you many happy, safe miles, and we will see you next time!

Did work in good time.

Did work in good time. Wait time was normal clean are to wait in good job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review! It was a pleasure having you here, and our team looks forward to your next visit!

My last experience with Sunset Ford went pretty well.

My last experience with Sunset Ford went pretty well. I was notified that we needed a cabin filter when I checked the filter there was a V in it. It was put in incorrectly last time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the feedback on your experience. Our team can't thank you enough for your business, and we hope to see you again!