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Sunset Ford of Waterloo

(2,092 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,092 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Joe Hill did an awesome job and I highly recommend buying

Joe Hill did an awesome job and I highly recommend buying from him! Very easy buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review! We truly appreciate your business and recommendation, and we hope you enjoy your vehicle for many years. Come back and see us!

All went well.

All went well. Disappointed in no carpeted floor mats. Takes a lot to honk horn. All else is good.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the feedback and your business. Our team is here for any future needs!

Thank you Kyle and Sunset Ford.

Thank you Kyle and Sunset Ford. I am an elderly person and am sometimes overlooked in society. I was treated with the utmost respect and kindness by Kyle Brewer. He went above and beyond to explain all procedures and functions of my new vehicle. Thank you Kyle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! It was truly a pleasure working with you, and we are so happy to hear that our team provided you with the service you deserve. We are here for any future needs, and we hope to see you again!

Consumer response

Thank you Kyle and Sunset Ford. I am an elderly person and am sometimes overlooked in society. I was treated with the utmost respect and kindness by Kyle Brewer. He went above and beyond to explain all procedures and functions of my new vehicle. Thank you Kyle.

I had a good Salesman, and they where all really nice

I had a good Salesman, and they where all really nice there. Easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! Our team truly enjoyed working with you, and we truly appreciate your business. Come back and see us!

Everyone is very knowledgeable helpful and friendly only...

Everyone is very knowledgeable helpful and friendly only wish you guys would have Saturday hours

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review and kind words. Our team appreciates your business, and we hope to see you again.

Joe Hill changed our opinion about Sunset Ford after a...

Joe Hill changed our opinion about Sunset Ford after a bad experience that we had in 2019. Joe worked with us until we found the right vehicle with the right amount of miles. Bill in financing was great also. He worked to get our payment where it needed to be on the vehicle we wanted. Highly recommend Joe!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We can't thank you enough for the chance to earn your business, and we are so happy to hear that Joe took care of you. Our team appreciates your, and we hope to work with you again!

Joe was incredible and made the process so smooth and...

Joe was incredible and made the process so smooth and easy. Couldn’t have asked for a better person to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations! It was such a pleasure working with you, and we appreciate your business. Our team is here for any future needs!

Good people. Fast service. Communication is great. They...

Good people. Fast service. Communication is great. They care. Ford parts. I highly recommend them if you need work done on your Ford vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and recommendation! It was truly a pleasure working with you, and we hope to see you again.

My visit to the service department was a pleasant...

My visit to the service department was a pleasant experience. The people there were very courteous, and they sincerely listened to me. They fixed my truck’s issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this with us! It was wonderful working with you, and our team is here for any future needs!

The actual service was great. But, it was difficult to...

The actual service was great. But, it was difficult to communicate with anyone at the dealership.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the feedback on your visit with us. Our team hopes to have the chance to earn your business again!