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Sunset Ford of Waterloo

(2,092 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,092 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Dustin Ruckhaber is outstanding employee there with a...

Dustin Ruckhaber is outstanding employee there with a smile! Fast, friendly service let’s you know what your going to need to update soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! Our team is here for any future needs!

Danielle in Sunset Ford service department was fantastic...

Danielle in Sunset Ford service department was fantastic as always She was prompt and efficient I highly recommend her and Sunset Ford Waterloo I will be back for all my vehicles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and recommendation! See you next time!

We had a wonderful experience Joe made us feel...

We had a wonderful experience Joe made us feel comfortable and at ease purchasing a vehicle and will definitely buy our next vehicle through him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was a pleasure working with you, and we can't thank you enough for your business. Our team wishes you many happy, safe miles. We will see you next time!

They are knowledgeable and quick.I would recommend them...

They are knowledgeable and quick.I would recommend them to anybody who wants a job well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! It was wonderful working with you, and our team hopes to see you again.

The Waterloo sunset team made the buying process painless...

The Waterloo sunset team made the buying process painless and easy! Highly recommend! Looking forward to buying more vehicles with them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We can't thank you enough for your business and recommendation, and our team hopes to work with you again. Enjoy your new vehicle!

It was an absolute pleasure working with all the...

It was an absolute pleasure working with all the wonderful folks at Sunset Ford of Waterloo! From the GM Pete Huetel, Manager Perry Webb, to the skilled mechanics Dustin and Lucas, and Luke Heck the porter did a great job making the Full Size Bronco ready for the road! Kyle Brewer sold me right away on the Bronco! It’s way better than a Jeep! All in all, a great team effort by Sunset Ford of Waterloo, I will recommend all of my friends and family for years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! We appreciate your business and recommendation, and we wish you many happy miles. It was wonderful having you here, come back and see us!

Kyle was awesome and made the experience painless and as...

Kyle was awesome and made the experience painless and as easy as possible and was extremely professional and all around easy to work with for a great buying experience. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and recommendation! It was such a pleasure working with you, and we can't thank you enough for your business. Our team wishes you many happy miles, come back and see us!

Fantastic service and great people to work with. This is...

Fantastic service and great people to work with. This is my 2nd vehicle I bought from them in the past 3 months. The finance dept was excellent to work with. They found me a outstanding finance charge. I will definitely go back again. Joe Hill was so helpful in the shop, and on the phone. Thank you Sunset Ford Charlie Siedle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Sunset Ford is very well known in town, so when I was...

Sunset Ford is very well known in town, so when I was informed of the perfect car for me on the lot I knew the perfect person to get in contact with! Joe Hill has helped our family find multiple cars over the past few years and we greatly appreciate it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was wonderful working with you, and we appreciate your business. We wish you many happy miles. Come back and see us!

Service manager was excellent-helped find a wheel and...

Service manager was excellent-helped find a wheel and tire for my 2017 Ford Escape.mechanic did great work also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this! We are so happy to hear that our team took great care of you and we wish you all the best!