Reviews
Covers under car don’t rattle now after 3 years of...
Covers under car don’t rattle now after 3 years of complaints. I was told 2 missing screws were replaced, but 1 screw holding the corners of the oil cover and right side passenger cover was not replaced but a cable tie was used to hold the two covers together - but it’s not secured to the metal body frame. A thorough inspection of the vehicle was to be performed, but I don’t know if this happened since I didn’t receive a VEHICLE REPORT CARD. I received an email to contact Sydney if I had any questions. Called Jan 27 to ext 1042 and left a message, but haven’t received a call back yet.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Bill, I am sorry for the issues you are having. If your concern has not been resolved, please feel free to call me and I can help coordinate something for you. Thank you, Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com
Kyle was great and made the process easier and more...
Kyle was great and made the process easier and more enjoyable than I extracted. He even laughed at my terrible jokes. Will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the outstanding review! It was such a pleasure working with you, and we hope to see you again. Enjoy!
Kyle provided a great vehicle buying experience! Great...
Kyle provided a great vehicle buying experience! Great knowledge of the vehicle. Walked me through every step. Very personable! Made the “dreaded” car buying experience pleasant and quick! Will return to both Sunset and Kyle! Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! We hope you enjoy it for many years to come. Thank you for choosing Sunset Ford of Waterloo!
Fast Friendly. I liked the service person who checked me...
Fast Friendly. I liked the service person who checked me in. I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We enjoyed working with you, and we will see you next time!
10/10 service, made the search and final purchase super...
10/10 service, made the search and final purchase super easy. Joe at Sunset helped myself move everything along and get my dream F150!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! It was wonderful working with you, and we are so happy to hear that Joe and the team took great care of you. We wish you many happy, safe miles, come back and see us!
Joe went above and beyond for me both times that I bought...
Joe went above and beyond for me both times that I bought a truck from sunset. I will buy from him in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you sharing this with us! Our team truly enjoyed working with you, and we wish you all the best. Enjoy!
Just got our New Ford Maverick and we love it. Our...
Just got our New Ford Maverick and we love it. Our salesman Kyle Brewer was great. He has a wonderful personality and made us feel like family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! We are so happy to hear that our team took care of you, and we wish you many happy miles!
Polite, professional, and prompt service. Very...
Polite, professional, and prompt service. Very straightforward and eager to accommodate. Well worth the drive and would definitely recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review and recommendation! It was wonderful having you here, and we hope to have the chance to work with you again.
Very disappointed in Sunset and their service department....
Very disappointed in Sunset and their service department. I would like the service manager to contact me.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to hear that you left less than satisfied with your visit. Please reach out to me at your convenience to discuss your experience further. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com
Just purchased our sixth vehicle from Sunset Ford of...
Just purchased our sixth vehicle from Sunset Ford of Waterloo. Ordered an F-350 from Joe Hill. He was friendly and knowledgeable about everything. Bill in Finance made the process simple and quick. Looking forward to using them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the fantastic review, and congratulations on your purchase! It was such a pleasure working with you, and we can't thank you enough for your business. We wish you all the best and hope to see you again!