Reviews
Sunset Ford in Waterloo is a very professionally run car...
Sunset Ford in Waterloo is a very professionally run car dealership. You know exactly who you are dealing with and what their job is. We had a wonderful experience in purchasing our Explorer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review and the kind words. We hope you enjoy your Explorer!
Once again Joe Hill and the Sunset Waterloo Ford team...
Once again Joe Hill and the Sunset Waterloo Ford team exceeded my expectations. Customer service at its best! Joe, Bill, and Perry were absolutely fantastic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the outstanding review and your business. It was such a pleasure working with you, and we wish you many happy miles. Come back and see us!
I can't express the gratitude that I feel for the way I...
I can't express the gratitude that I feel for the way I was treated from start to finish at Sunset in Waterloo. Kyle Brewer is a true professional. He is an honest, knowledgeable salesmen with a great sense of humor. Perry and the finance manager Bill were awesome. I felt like I was with family. I love my new Bronco Sport. I'm thankful for Kyle and Sunset for a great deal. My twin sister bought a Bronco from Kyle 3 months ago and had the same great experience. We are both feeling blessed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! We are so happy to hear that our team took great care of you and that you are enjoying your Bronco Sport. Thank you for choosing Sunset Ford of Waterloo!
Took ALOT longer than it should of to do the job was not...
Took ALOT longer than it should of to do the job was not thrilled to have my car all day and had to pick it up in the evening.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you providing feedback on your recent visit, and we do apologize for the delay you experienced. Like everyone it seems right now, we are short staffed and trying to find additional techs and representatives to support our customers. Our goal is always to provide the highest quality service, and we are doing our best to do that. If you would like to discuss your visit further, please feel free to reach out at any time. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com
Thank you for the smooth transaction and great customer...
Thank you for the smooth transaction and great customer service. We can not thank you and your team enough for how quick and easy it was to get into our new vehicle! You rock Joe!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review, and congratulations on the purchase of your new vehicle! Our team truly enjoyed work with you, and we wish you many happy miles. Come back and see us!
Everything was fine except reaching an operator to...
Everything was fine except reaching an operator to schedule the service. Calling to schedule service and being told to leave a number for callback is very off-putting
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the feedback on your experience. Our team can't thank you enough for our business, and we hope to have the chance to work with you again.
We ordered our truck in June. The process was simple, we...
We ordered our truck in June. The process was simple, we felt no pressure. I would recommend sunset Ford to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review and recommendation. We hope you enjoy your new truck, and we are here for any future needs!
Always friendly and helpful. Thank you! I brought my car...
Always friendly and helpful. Thank you! I brought my car in for an oil change. Got in on time and very professional. Paperwork was easy to read and gave recommendations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we are here for any future needs. Come back and see us!
my vehicle was damaged during service no one explained...
my vehicle was damaged during service no one explained what happened just said we will order the part said would be 2 wks was 8
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Anna, we are very sorry your vehicle was damaged during service. Based on everything I was made aware of during your visit that day, my staff disclosed the damages while you were there at the dealership waiting for your oil change. Are you wanting to know specifically how it happened? Maybe help me better understand what additional information you are seeking. Otherwise, as you know, we then went ahead an ordered the part which was on backorder, so I do apologize for the delay. My staff did type it in your ticket to retain for both your and our records. If you did not receive a copy of your ticket, please let me know and I can mail you a copy. From what I understand the repairs have been completed. If not please let me know. Otherwise if there is anything else you would like to discuss, please feel free to call or email me. Thank you, Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com
Ok, well I appreciate those details and the comments on Joe. Otherwise, I am very sorry that it happened, or the way it did. Keep my contact information if you would ever need me in the future, I am happy to help you. Sincerely, Justin.
What you said is all correct except I was told nothing the day it happened except your vehicle was damaged and we need to order a part. It was stated that it would be here in 2 wks . Never received a notice about it being on backorder until I contacted Joe Hill and he got the info for me. I left messages inquiring about the status and never received a response. Also, I did get the receipt with a notation that it was damaged and replaced but not until after I went into the office to inquire about it. I appreciate you responding regard my survey but I was not happy with the experience and I feel it is my right to express that. You and Joe's customer service is excellent but the others is alittle to be desired. Thank you
and Thank you - I am not a complainer but I work in HR and I feel you should be aware unhappy situations.
Absolutely! I want to know. Thanks Anna.
My experience at this dealership in the service...
My experience at this dealership in the service department was good but I have to take in the next day because I had my brakes done and there was a noise when I applied the brakes so I call them and they ask me if I could come back in today . I did and they repaired what was making the noise everyone was so polite and it was an easy repair.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the feedback on your experience. It was a pleasure working with you, and our team looks forward to your next visit!