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Imperial Chrysler Dodge Jeep RAM

(1,555 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 12:00pm to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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Frank Dumas

We had a great experience dealing with Frank Dumas! Very helpful and nice sense of humor!! We would definitely come back and buy another vehicle from him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Dear rochefordp1: Thank you for your business and for taking the time to share your kind words about Frank and your experience at Imperial Ford. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

I was referred by a family member and I am very satisfied

Frank Dumas was referred to me by a family member and being my first vehicle that I have purchased, Frank made me feel very comfortable, very easy to talk to, and it was a very stress free experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Dear sajeamy: Thank you for your business and for taking the time to share your kind words about Frank and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Buying Car Experience Was Great

Wonder Sales Financial and Service employees. The facilities are amazing. Great for buying a new or used car. Very comfortable clean and Professional. I would recommend anyone to visit for any reason.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Keith Parent: Thank you for your business and for taking the time to share your kind words about the Sales and Service departments and your experience at Imperial Ford. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

First class service

Jose is unmatched in service and professionalism. My 9 year old son and I arrived later in the day. The purchase process was taking some time and dinner time was approaching. When Jose realized this, he reached into his own pocket and bought my son and me dinner....and we're not talking about cheap fast food. As good as he was during the sales process, it's all the assistance AFTER THE SALE, that makes Jose stand head and shoulders above the rest. Most salespeople could learn a thing or 2 from Jose about being available in the first few days/weeks after a sale. It makes a world of difference knowing you have someone who is willing to help if there are any problems after you've driven off the lot. I can't thank Jose enough for a great buying experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Dear Karl H: Thank you for your business and for taking the time to share your kind words about Jose and your experience at Imperial Ford. Jose and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Great Experience

We were directed to this dealership thru a friend of mine. We were looking for a Dodge Ram truck. Our sales person Jim Burke was very understanding, listen to our needs and found the truck we were looking for. We even receive a great deal. I would definitely recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent experience

My wife and i came in to purchase 2 vehicles, knee a purchase and the other a lease. Gary asked all kinds of questions probing to see the best plan of action to give us the best deal on both. Other than it taking mist of the day to complete we ended up getting both cars and it was our best car buying experience of all times. Thank you to Gary and Jeff the finance manager. Immortal is the best place to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car for the family

I had purchases a vehicle from Imperial back in 2003, in Milford. Great experience with sales guy back then. Service was top notch for my Chevy Trailblazer. My next vehicle was purchased at Central GMC in Norwood. I was not happy with the sales person, and never went there for service after my experience there. I returned to Imperial to purchase a Chrysler Pacifica for my family. I met with John in sales and he was more than happy and motivated to put me in the vehicle I wanted. No pressure, no stress. I walked away with what I expected from a professional dealership: a smile and not an empty wallet. Thank you John for being a great sales guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

New Jeep Wrangler Owner

We walked onto the Imperial Jeep hoping to have an experienced sales person guide us in our purchase of a new or used jeep wrangler as we had many questions. Jim Burke approached us and was very friendly, knowledgeable and not pushy. He was able to answer our questions and if he didn't know immediately he took the time to find the answer for us. We purchased a 2019 Jeep Wrangler Unlimited JL 4 door and could not be happier. Thanks Jim for your professional help!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Buying a new vehicle

My experience at this dealership was very good. My salesman Gary was professional yet witty. Kim from the finance office was the same. All in all it was a pleasant buying experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Great place!

I had Frank help me purchace a new truck. He was so helpful and so informational, he guided me into the right decision for me. I would highly recommend Frank Dumas for any of your car buying needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.