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Imperial Chrysler Dodge Jeep RAM

(1,555 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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Don’t let them make decisions for you.

Junior was an excellent sales representative. I’d refer him to anyone at anytime. However, make sure if you state that you’re financing with your bank, you don’t allow their finance department to coerce you into financing with them. Regardless, Junior was very positive and outgoing. His willingness to make his customers happy is very valued.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

What a nice guy!

I needed to start looking for a new vehicle because of the age and high mileage of my current vehicle. I stopped in to begin my research. Jim was easy going and not pushy but very helpful. I'l l be back to purchase my vehicle shortly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

Amazing Dealership

This summer I had totaled my car. I was unsure of what to do but all I knew is that when it came time for buying a car, I wanted to purchase one through Edward Kelly! My family has bought several cars through him and you couldn't find a more trusting salesman. He wasn't pushy and never made me feel like I had to buy something. He is always making sure the customer (myself) is comfortable with the options he provided. He is extremely friendly and is always willing to help. Today I bought a Jeep Cherokee and I am extremely satisfied with the customer service that Edward Kelly had provided (as always). The dealership is welcoming and you don't feel like you're being honed in on by a bunch of sharks trying to make a sale off you. Overall, I would definitely give this dealership and Ed Kelly a 5 star rating! If you don't know where to go, go to Imperial!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Genuine Concern For Customer Needs

We purchased a 2019 Ram 1500 slightly used. Sales Person was very knowledgeable about both new and used vehicles. Explanations of all features and changes made to the Ram Trucks for the 2019 models was very informative. John Ellis seemed genuinely concerned about making sure we were made aware of all vehicles for sale, New and Used. It was a very busy Saturday when we purchased our truck so it took a little longer than i would have expected to complete the process, but overall it was very good experience. I have purchased all my vehicles from Imperial Cars since moving to MA in 2003 and will continue as long as i stay in MA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service

I went in to buy out my lease vehicle and Gary our sales man explored every option for us to get into another truck nutty in the end buying out what I had was the best case

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Howard Haring

I worked with Gary Keith on buying out my lease vehicle and hee was patient and worked his hardest in giving me all my options from trading out of it to buying or leading another truck. Gary is very knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Great experience!

Great experience! Mike was amazing! Very knowledgeable , helpful and cordial! Thank you for all your help to make this an awesome purchase, Love my Jeep! O|||||||O

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

In love with my new Jeep!

I am so I’m love with my new Jeep! I just stopped in to take a look at what was there and thanks to Michael Gunn, I left with the most beautiful Jeep that I have ever laid eyes upon! I am so pleased with not only him, but the rest of the staff that made this experience unbelievably smooth! I will be recommending Michael Gunn and Imperial Chrysler to all friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Above and beyond!

From start to finish my experience buying a new Jeep at imperial was fabulous. Jose Coleta was my salesman. He was very personable and professional, extremely kind and went out of his way to make my husband and I feel comfortable during the test drive and buying process. I had made an appointment to test drive the Overland and the morning of, he sent me a video of the car, this was a nice added touch and showed me that it was ready and waiting for me. He even had my favorite iced coffee in the car for the test drive! He had a deep knowledge of the Jeep features and was well articulated when explaining things to me. The dealership itself is beautiful and very comfortable and the mendon diner next door is delish. I would highly recommend imperial Jeep and highly recommend asking for Jose! I LOVE my new Jeep Overland!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Buying another cat

I bought a car in January from imperial which got totaled and i am back buying another one because of the great service and price. I love imperial

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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