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Imperial Chrysler Dodge Jeep RAM

(1,555 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 12:00pm to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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On point!

Ed Kelly was upfront, cooperative, on point, and delivered just what I was looking for in a used vehicle for my son. Wouldn’t hesitate to recommend Ed to family and friends. Great car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Dear Kevlizau9: Thank you for your business and for taking the time to share your kind words about Ed and your experience at Imperial Chrysler- Dodge-Ram-Jeep. Ed and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Third times the charm

I’ve been to this dealership 2 times in the past to try and buy a car. Selling cars in the past I made honest offers on 2 different vehicles as I get a new vehicle every couple years. Both offers were turned down immediately. I went to a different dealer and made the same offer and I did business elsewhere. The 3rd time (current) imperial Chrysler had a used truck I’ve been looking for. I gave them one last chance. I arrived at the dealership seeking help on this specific vehicle. I walked around and even walked around the show room for a while. Nothing. Usually you have to fight salesman’s off of you but I couldn’t even get one to look at me. Finally as I was about to get in my rental and leave. Mike Gunn was driving by as he was moving vehicles around. He asked if I needed help and I said yes. He got out of the vehicle and proceeded to greet me and help me w the vehicle I came to look at. We looked at the vehicle, went for a test drive, then sat down to look at numbers. I wanted to sleep on it as the truck I wanted was a lot of money. He didn’t pressure me at all. I called him up the next day and did a credit app and ended up buying the truck with him. Mike literally saved the imperial name in my eyes and he made a car deal. He took a chance and it paid off for both of us. I’m so grateful he approached me as I wouldn’t have gotten my dream truck if I drove away. Because of that I came back a week later and my gf bought a new Jeep from Mike. I will be bringing all of my business to Mike now. I highly recommend him if anyone is interested in purchasing from this dealership. He was a great guy to talk to, very helpful, no pressure and very easy to talk to. Not your “typical car salesman” he treats you like a person and doesn’t pressure you at all. Thank you again Mike for making this all possible and saving face for Imperial. Highly recommend Mike. Jeff in finance was great and explained everything. Marc wrote up my deal and was flexible making the numbers look good for where I wanted to be. All around outstanding team work here. Now, I couldn’t be happier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Dear MoparN8: Thank you for your business and for taking the time to share your kind words about Mike and Jeff and your experience at Imperial Chrysler-Dodge-Jeep-Ram. Mike and the entire staff here at Imperial truly appreciate t. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Jeep 4 door Wrangler

The salesman was amazing and let us look around at our convenience. Our family has purchased many cars from Imperial and have been satisfied with the customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Bartlett's: Thank you for your business and for taking the time to share your kind words about the Sales Dept and your experience at Imperial Chrysler-Dodge-Jeep and Ram. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Happy Jeep Family!

I would like to thank Jim Burke for taking care of my Niece in her Wrangler purchase! We went in with a couple Jeeps we had in mind and Jim made it a very comfortable purchase. Now we are enjoying a great weekend with the top off! Thanks again Jim and Imperial staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Natbuzzyy: Thank you for your business and for taking the time to share your kind words about Jim and your experience at Imperial Chrysler-Dodge-Jeep-Ram. Jim and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Great experience with Salesman

We had a wonderful experience working with Brad Mancini. He took the time to understand what was important to us, what we were looking for and found us the perfect car!! We could not be any happier! Thank you, Brad!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Sawickis: Thank you for your business and for taking the time to share your kind words about Brad and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Brad and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Review for Imperial Chrysler

Excellent service. Prompt, courteous. Oil change, rotate tires, car wash for Ram 1500 and only $39! Also recommends services, but never offered with pressure. Have been here multiple times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Stephen: Thank you for your business and for taking the time to share your kind words about the Chrysler-Dodge-Ram-Jeep. service department, and your experience at the dealership. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family. friends, colleagues, and acquaintances to us.

New Salesman Brad Mancini Gets an A

This was my first experience at Imperial Chrysler Dodge Jeep Ram and because of our salesperson, Brad Mancini, I can honestly say that it will be the ONLY place we go to buy cars (as long as he is still there) going forward. Brad was amazing. His constant communication and responsiveness during the entire buying process was like any we have ever had before. We have always had to chase a salesperson down to get the answers we needed which created lots of unnecessary stress. Although there were a few hiccups with the paperwork , Brad made it appear seamless and the process went quite smoothly. Brad did a great job of getting everything done and we were able to pick up the car on time and as promised. He worked around my schedule, even coming in on his day off. Brad is definitely the BEST car salesman we have ever encountered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Tammy & Paul: Thank you for your business and for taking the time to share your kind words about Brad and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Brad and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep-Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Frank Dumas is fantastic

I have bought vehicles at Imperial in the past, my wife and I showed up on Sunday and Frank greeted us as soon as we made our way into the showroom. He was immediately interested in what we were looking for, never tried steering us to anything in which we had no interest. We were interested in a Dodge Grand Caravan and he spent a good amount of time searching the inventory on the lot and in the area for the specifics that we wanted. We got there on the late side of the day and Frank stayed with us throughout the process. We apologized for holding us up but he wouldn't have any of it, assured us that it was his pleasure to help us with whatever we needed. We met him again the next day when we came in to sign papers and was helpful throughout the entire process. Highly recommended from beginning to end.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear happycamper1299: Thank you for your business and for taking the time to share your kind words about Frank and your experience at Impeial Chrysler- Dodge-Ram-Jeep. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy,Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Customer service

Gary is excellent. We will buy all of our cars from him. He put our needs first and showed true compassion for our needs and budget

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Monica: Thank you for your business and for taking the time to share your kind words about Gary and your experience at Imperial Chrysler-Dodge-Jeep-Ram. Gary and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends,colleagues, and acquaintances to us.

Customer service

Although we didn't buy the car it was not due to a lack of effort on Gary's behalf. They did everything to get us approved with my credit rating it was just mote than I could afford at this time. I will definitely be back to buy from Gary and the great team at imperial Chrysler jeep

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dear "Customer Service": Thank you for your business and for taking the time to share your kind words about Gary and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Gary and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.