Gowanda Ford Inc.

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    February 2, 2020

    The employees are always so friendly and helpful. I would go back to purchase another car there

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jennifer, thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our ...business! We hope to see you again in the future! Take care!

  • 1.0 out of 5
    March 6, 2019

    Worst buying experience ever , car was filthy on delivery , oil hadn't been changed , the oil filter was so old that it was rusted , all 4 rotors were... bad and when I brought it back they tried to machine them , it didn't work , I had to straight up argue with them to get them to replace them , I don't appreciate them putting mine and my families safety at risk so they can save a couple dollars , Pat the general manager is a condescending sob that talked to me like I'm stupid , he pulled this same game on me 20 years ago at Eden Ford when he worked there , I will never go back there again and I will tell everyone about my experience

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Robert, we regret that this situation has not been resolved to your satisfaction and would appreciate the chance to make this right with you, if we st...ill can. We hope that you?ll contact Pat Riter at (716) 532-2208 so we can understand exactly what went wrong and do our best to resolve this matter. Thank you, and take care.

  • February 1, 2017

    The quick, expert response to any issues with my vehicles is something I have become quite used to. The consistency and thoroughness of the service department... is every bit as big a reason why I take my business to Gowanda Ford as is the quality of the Ford product they offer.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 27, 2017

    I always have a good experience at Gowanda Ford. They always solve my problems.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 27, 2016

    Service was great - had an issue with the z plan number but Salesman was very patient and understanding and did all he could to get me a great deal!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 14, 2016

    Gowanda Ford continues to be personal, professional and excellent on all levels. I am pleased to have their service in our area.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    May 15, 2016

    Sales rep was pleasant but quoted a price $5000 over MSRP which is a poor practice

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us your review, John. We are disappointed to hear we were unable to reach an agreement on the vehicle you were ...interested in. Please reach out to us so we can discuss the details of your visit and we will do everything in our ability to help you find the right vehicle that is perfect for you. Your comments play a key role in the success of our business so we hope to speak with you soon.

  • 5.0 out of 5
    April 29, 2016

    I have been coming to Gowanda Ford for years and not once been disappointed in their courtesy and professionalism. The prices are second to none!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 29, 2016

    2014 Escape, the service was very good! This Dealership is First Class! They all have time to answer my questions and very helpful!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are glad you chose our dealership! Thanks again for the great review of Gowanda Ford!

  • 5.0 out of 5
    December 10, 2015

    Always friendly and cost efficient. A pleasure to stay in the customer area reading and enjoy the atmosphere.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy you found us so helpful! We appreciate your review and hope we can continue serving you for many years to come.

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