Grand Ledge Ford/Lincoln

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 19, 2019

    I saw an ad for $8000 off most vehicles plus 60 months zero percent financing. The website has no current pricing. The only have us was to contact a sales... person. I don't want to be sold a car, I want to by the one I want. Pressure is out!!!! This also opens the door to discrimination. Men get better prices than women!!! Shame on you!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    June 29, 2019

    My salesman Nate was very knowledgeable, and there staff did an awesome job with my buying experience. This is my 3rd car from them and hopefully it won't... be my last.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • February 24, 2016

    Our sales associate, Rob Beckwith was friendly, courteous and very knowledgeable about the Ford vehicle we purchased. He was able to find a vehicle close... to our requirements when associates at other dealerships could not. He was very patient when reviewing the new features and their operation.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    June 6, 2019

    To begin this review, I would like any potential buyer (or anyone else reading this) to know that I waited 2 days before writing this. In no sense is this... a “heat of the moment” type of review. I have had plenty of time to relax about the situation, and Grand Ledge Ford Lincoln has had plenty of time to call and apologize. I am sharing my OPINION of my experience. Please think twice about going to this dealership unless you want to risk the possibility of experiencing FEELING all the following ways: CHEATED, rushed, forced, TAKEN ADVANTAGE OF, and OUTRIGHT DISRESPECTED. In my opinion, Barry Merrill does not live to the dealership’s statement of “Honesty. Integrity. Transparency.” In my opinion, Barry Merrill disrespected me and my father (and in my opinion, some of his own employees) that day in front of many his other staff. To whomever is reading this, my father and I did not disrespect any of the staff during/after this encounter, and simply left the dealership empty-handed. We are very calm men who genuinely wanted to do business, but were left FEELING DISRESPECTED, and, in my opinion, left FEELING CHEATED and FEELING TAKEN ADVANTAGE OF by the dealership and its owner, Barry Merrill. “The most important thing in communication is to hear what isn’t being said”

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Mr. Jaradi contacted us, and a price was agreed upon over the phone for the vehicle he wanted to purchase. When he arrived at the dealership, he wante...d to renegotiate that price, which was declined. At that point Mr. Jaradi insisted on speaking with Barry Merrill. Barry offered to honor the original agreed upon price which Mr. Jaradi refused. No taking advantage or disrespect was intended. Just not an agreeable deal reached by both parties.

  • 5.0 out of 5
    May 31, 2019

    Was at dealership today for regular oil change. Service advisor Mitch D. waited on me and completed paper work. I waited in show room until Mitch came... and told me vehicle was ready. He explained that tires would soon be in need of replacement due to wear. He took the time to check what was available at the dealership and what tires he could order. He was patient and thoroughly explained options. He also spent time looking for the best price. Although I had not scheduled an appointment for a tire change he checked to see if the job could be done today. He made the experience easy and was professional throughout the process. When I returned to pick up my vehicle Mitch was occupied waiting on another customer. He told me he was finishing up and be with me in just a minute. Almost at the same time Service Advisor Rob L. said I can help you out and get you on your way. He was also friendly, helpful and took his time to complete the check out process. I was impressed with both of these employees. Grand Ledge Ford can feel fortunate to have both employees on staff. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 15, 2016

    I was very satisfied with the whole process. They helped me find the car with the options I wanted, secured the car from another dealer and had it ready... for delivery even before the appointment time. The value offered for my trade in was also more than fair. My sales person, Rob Beckwith was attentive to any concerns I had and answered all my questions along the way and at delivery of the new car. I provided a minor challenge in transferring the plates which was smoothly taken care of. I was very pleased with the entire process.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    August 2, 2015

    We bought a 2016 Lincoln MKX from Jim Himebaugh. He was an excellent salesman. He was patient with us and very knowledgeable of the vehicle. We came to... look at the car and wound up buying it and driving it home the same day. All the paperwork, including the registration, was completed promptly. The business manager, Joel Cohn, was also excellent. This is the second car I have bought there and the service of my vehicle has always been top notch. I highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    May 16, 2014

    We recently leased a car from Grand Ledge Ford. Not only was Ron helpful, he was beyond patient with us. Being a first time person to lease he helped up... through the process with no pressure. Keep up the good work!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 6, 2012

    I went to Grand Ledge Ford to look at a car I found on this site, which happened to be a Chevy. My salesman, Chris, showed me the car, went with me on... a test drive, and never once tried to talk me into another vehicle. The finance manager found me the best financing, and the price of the vehicle never changed due to mysterious consultations with the sales manager. I was VERY pleased with the buying experience, and WILL go back for my next car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 26, 2011

    If you are in the market for a Ford, you want to buy it here. Grand Ledge gave us a great price, rolled out the red carpet for us, and made the process... completely seamless. They don't come any better than these guys.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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