Durand Buick GMC Cadillac

5.0 out of 5 5.0
Rectangle 48
Sales 12:00 PM - 4:00 PM
Service Closed

Durand Buick GMC Cadillac Hours

Sales

Monday

9:00 AM - 7:30 PM

Tuesday

9:00 AM - 7:30 PM

Wednesday

9:00 AM - 7:30 PM

Thursday

9:00 AM - 7:30 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

12:00 PM - 4:00 PM

Service

Monday

7:00 AM - 5:00 PM

Tuesday

7:00 AM - 5:00 PM

Wednesday

7:00 AM - 5:00 PM

Thursday

7:00 AM - 5:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2018

We are Worcester County's only 5 time Cadillac Master Dealer! Only Baker Cadillac is a SIX TIME WINNER OF THE Standard F

...

or Excellence PLATINUM AWARD. We're getting shipments of NEW 2014 model Cadillacs every day! We are one of the top 50 Certified Cadillac dealers in the country, and are affiliated with the Mass State Auto Dealers Association (MSADA) as well as the North Central Mass Chamber of Commerce. We also support the Invest in America,and the GM Credit Union Member Discount Program. You know where to go for your new Cadillac - Life, Liberty, and the Pursuit. Only Baker.

"It's Better At Baker!"

Service

Tire Rotation

$20.95

Oil, Filter Change

$49 and up*

Wheel Balance

$49.99

Wheel Alignment (FWD)

$84.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
97 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 23, 2019

    I went for service on my 2018 Buick enclave and was concerned about having to deal with their location and all the traffic for future needs. I received... a call from the owner and he went above and beyond to resolve my concerns. I intend to be a long term customer both for service and all future new car purchases. These folks are great!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a... call or stop by. Have an awesome day!

  • 5.0 out of 5
    October 26, 2018

    I test drove an RDX they had on the lot and worked with Anthony Stamegna. I didn't end up buying the vehicle but Anthony was great and very informative... about the car.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs.

  • June 17, 2018

    Baker Cadillac was the third location we stopped at while shopping for a top quality, reliable yet affordable SUV. I really wish we went there first but... as they always say, you can’t recognize good unless you’ve seen bad. The first two dealers we visited weren’t concerned about the customer experience but only the sale. Randy at Baker Cadillac was the easiest salesman I have ever had the pleasure to work with. There was no pressure and he answered all of our questions with a patient cheerfulness that has left a lasting impression on me and my family!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mr. H, We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Baker Cadillac and we... hope to see you again. Sincerely, Jay Patterson Baker Cadillac Client Services

  • 5.0 out of 5
    March 6, 2018

    Great time visiting Baker Cadillac and conversing with the Sales Team and the Service Department. All are the BEST at doing their respective JOBS. Even... the Office where you may have to make a PAYMENT!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

  • 5.0 out of 5
    December 2, 2017

    You're greeted as soon as you drive into the sheltered area by a service rep who is very polite and attentive. You wait in the lounge area with coffee... or cold drinks. When service is completed, your vehicle is washed and vacuumed. One can also call for service and your vehicle will be picked up and exchanged for a loaner while its being serviced and returned to you. The reason for only three stars for facilities is because the waiting area, though comfortable, is more like an afterthought; a cubby arranged off the side of a passageway. All in all, this is a great place.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charles Santos, thank you so much for the positive review!

  • 5.0 out of 5
    November 6, 2017

    Great service through oil change tier rotation washing and vac.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Jay for the positive review

  • 5.0 out of 5
    December 13, 2016

    Excellent service. No hastle or pressure. Very happy with my experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jasonl, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.

  • 5.0 out of 5
    December 7, 2016

    I was totally satisfied with my recent service experience at Baker Cadillac. Everyone was very courteous from the moment I got there to when I was leaving.... The waiting area is very comfortable with excellent choices of coffee. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for sharing these comments, Alta O. We are glad you enjoyed your experience here!

  • 5.0 out of 5
    November 22, 2016

    Although I did not purchase my 2005 Cadillac at Baker Cadillac I have used their service department for the past 7 years. I have always been treated... as if I bought my car there . Top quality work and at a fair price.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for giving us a review. We are happy to hear that you were satisfied with our certified service. Please keep us in mind for all your... winter maintenance, and don't forget we offer complimentary batter checks, service loaners and pick up and delivery service for all of our customers.

  • 5.0 out of 5
    November 17, 2016

    My Cadillac DeVille was in for service on Wednesday. Received my load. Went over what was to be done. All service was very good. The only exception was... the Complete Detail I had done. The trunk was not touched. When brought to the attention of Megan in Service they took the car back. Pulled out the covering in the trunk, quick vacuum and then THREW the coverings, etc., back in the trunk. You would think they would have put the coverings back the way they were. Other times I've had detailing done everything was perfect. All was good except the trunk. Next time will be better. Thank you Baker's for all your good service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your story. We strive to improve to give you the level of certified service that you would expect from a Cadillac dealer. We app...reciate your business and hope you will keep us in mind for your vehicle's winter maintenance.

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