Lexus of Warwick

They listen to you, The staff is very respectful. I had Marc helping me called me and texted me to explain. Great service

Terrible. I needed to have the navigation screen looked at. Walked in the front door because had never been there for service before. No one got up greeted me and I had to find my way to service. I stood in the service garag for at least 3 minutes before someone asked me what I needed. When I explain what I was there for he discussed with a service rep who said I needed to talk to someone in the showroom about tech support. She walked with me to my car then said I needed to talk to service department. She walked me back and talk to a different customer service representative. He asked me if I get my car serviced there and I said no. My car is from MI. He wanted to know where I got it serviced I said in Michigan. I felt that because it was my first time there I was not welcomed. I wanted to get my navigation screen fixed so that when I traded in my car to get a new Lexus it would be perfect. Needless to say I did not even look at the new cars because I was shuffled back to Michigan for service. I guess I am buying a new Lexus in Michigan where I get great customer service. Marie Eich

Bought my 2017 Lexus ES elsewhere. When it came up with a problem days before the factory warranty was up, Ryan got my car in under warranty. While we couldn’t get the problem to duplicate (a noise in the steering), my tech, Cooper, assured me that my concerns would be documented in case the problem recurred as the weather got colder. Cooper then took the car back and performed some magic and TLC with a lube job so that the steering seems to feel smoother and perhaps the rubbing noise will not come back. Best yet, my car came back to me all spiffed up after a bath and vacuuming!! What a great way to have both you and your care feel appreciated! Thanks again, Ryan & Cooper, for going the extra mile!

My visit for service was efficient and did not take any longer than expected. I waited for my car and the area was clean comfortable and an enjoyable experience.

Service is always excellent! Very professional and honest! Mark B it’s great to work with, he always takes care of me, very knowledgeable. Rest of staff is always friendly. I wouldn’t consider going anywhere else! Waiting area is clean and welcoming.

Extremely clean dealership. Marc my customer service rep is polite, knowledgeable, and efficient. Cannot praise him enough.

I have been going to this dealership for years. Great service! My needs are always taken care of professionally and honestly!

Prompt courteous service! Very helpful reconnecting my I phone! Car wash could be better. Very streaky windows.

The best service by far Had my car towed there. They picked me up.Excellent customer service.

Nice folks,, prompt service, perform service requested. Nice touch using video. Ryan and Jen very helpful.