Mercedes-Benz of Valencia

Horrible service department with 0 communication. Kept my car over the weekend for a simple service and no call to communicate that information. No loaner car, no shuttle no regard or this issue l. I will NEVER service my vehicle here again.

My experience with service advisor Derek Googe was beyond amazing, understanding my need & solving it with professionalism & ease was so remarkable, I definitely would recommend him to every friend I have 💯 % , he is definitely a delight to work with , strongly recommended

Was in mids of a loan approval process for days. Was never called with any options to try to get it approved and when I reached out days later the dealer sold the car I was buying . Terrible experience

This is my third car with this dealer, the service and customer service for me are number one

We reached out to multiple Mercedes dealers while looking for a GLE 450. We contacted Anastasia Ravanis at Mercedes-Benz of Valencia because she had sold us another Mercedes in the past. Just like the first time, she made sure we got the best deal by far compared to all the other dealers we contacted. She went above and beyond to help us make an informed decision about the lease terms and also helped us get a great price when trading in our old car. I highly recommend working with her and would definitely go back again for our next Mercedes.

This is the worst dealership I have ever visited. To lure you into buying a car, they show you attractive figures and even ask what down payment you’d like to make—all just to trap you into letting them run your credit score. Once they got approval for my deal, they claimed there was another buyer for the car and told me I’d have to put down nearly double the amount if I wanted it—even though we had already agreed on the terms before I authorized the credit check. You should know that if they show you numbers here, IT MEANS NOTHING; they’ll easily change them after running your credit. Or worse: if there’s another buyer—who, by the way, arrived after I was already in the process of finalizing the purchase—they’ll try to sell the car to both of us at the same time and start a bidding war to see who pays more. Listen, I’m handing this case over to my lawyers; I’m sure they’ll point out all the violations you committed regarding this deal, and we’ll see you in court.

This is the worst dealership I have ever visited. To lure you into buying a car, they show you attractive numbers on paper and even ask what down payment you’d like to make—all just to trap you into letting them run your credit score. Once they got approval for my deal, they claimed there was another buyer for the car and told me I’d have to put down nearly double the amount if I wanted it—even though we had already agreed on the terms before I authorized the credit check. You should know that if they show you numbers here, IT MEANS NOTHING; they’ll easily change them after running your credit. Or worse: if there’s another buyer—who, by the way, arrived after I was already in the process of finalizing the purchase—they’ll try to sell the car to both of us at the same time and start a bidding war to see who pays more. Listen, I’m handing this case over to my lawyers; I’m sure they’ll point out all the violations you committed regarding this deal, and we’ll see you in court.

Excelente, atención el Vendedor nos hizo sentir muy agradable y nos explicó todo muy bien . Felicitaciones por tener personas con buenos valores

This is truly the worst dealership anyone can purchase a car from, I purchased a G-wagon and it completely broke down less than 90 days and less than 500 miles, I was assured the vehicle was completely inspected at the time of my purchase, a complete lie. I have been waiting on the dealership to contact me regarding the 2 different inspections I received and how can a 80k car break down in less than 90 days and now I have a bill over 3k, parts glued together, things unheard of with a car from a dealership I will try all I can to be heard about this unfair treatment, I will not stop, if you truly want to be appreciated and not robbed for your purchase please do not purchase anything from this dealership. I do hope someone would be professional and contact me about receiving a car not fit for sale

I took the time to visit the dealership. I was contacted by the dealership and responded as to my intent to visit. Once I arrived I looked for the vehicle with help from salespeople. The vehicle was gone. Later we found out vehicle was sold. I was contacted after I left but no further dialoge was discussed.