Reviews
Customer service
Somewhat disappointed in the time necessary to perform service; not as proficient as estimated. Estimated to take 90 min took over 2 hrs to complete.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive to provide great service to all our customers so we appreciate your feedback. Please don't hesitate to contact our General Manager, Rob Stewart, at 952-887-4301 or at [email protected] if you'd like to discuss your concerns in further detail. Your satisfaction is very important to us, and we hope to be of assistance in the future.
Escape Titanium 2019
It was a completely stress free experience. The whole team was attentive and willing to explain the whole process clearly. I loved the model and design. I was carefully advised according to my needs and it was not at all any type of aggressive sales style, more like a family warm environment. Awesome!
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Doing A FANTABULOUS JOB !!
I have been using the Quick Lane for the last few years since I purchased my Escape from Patrick. I will say that once you purchase a car you become family. Patrick knows my name and is super friendly and ready to help in any way he can. You don't buy a car and then they forget you. Rick in the quick Lane was very efficient on getting everything together ! I had issues last time and Rob made sure everything was straightened out and this time it was smooth as silk. If you ever have a problem...LET THEM KNOW, they will fix it. I will be back for my next oil change and hope that Rick is still there as he was SUPER at his job!!
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Joann, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Excellent experience
Have leased a number of vehicles through Freeway Ford and they have always been friendly, great to deal with and they took care of my needs during the order process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience
Had very specific needs and payments that we needed the sales guy worked with use over two days to get us what we needed. Couldn't be happier.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!
Pleased
Needed to get airbag recall work done and was pleased. It was done quickly and was free so no complaints there. I would recommend this place.
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I had an excellent service
I was very happy with the service I received at the service center. Tyler Sundberg was very great. I will definitely recommend the freeway Ford.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
nice - easy check in - did what I asked and finished in good
I live in the neighborhood and wanted to have that old relationship with a car dealer. I appreciate the coupons as then the prices are actually better than I can get any where else. The fact that I can drop in at my convenience and still get the work done in a timely fashion is very important to me. . I do like the reminders in email that help me keep on on my cars needs
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 4.0
- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for commenting on your service experience! We're glad we could be of assistance, and we're always happy to help if there's anything else you need. Safe travels!
Very friendly!
Friendly service and everything was as expected. That’s why I purchase my cars there and get the full service warranty. I appreciate their work!
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sheryl, thank you for leaving such a great review and high star rating. Thanks again for your business! Take care!
Quick
They were able to get my vehicle done in a timely manner and were friendly and helpful. Will return in the future for service at Freeway Ford.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction!