Reviews
Write a reviewTrade / refinance / buy
Neither of the two representatives that I saw were clear. Explanations were confusing. They did not foster trust. They offered too high an interest rate to a customer with excellent payment history and credit score. Rates offered do not reflect current market rates.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Fixed broken sideview mirror
The were able to install a new motor and salvage my old mirror, which was great. Also the parts department was able to order the parts needed in a very timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!
Nice experience
Greeted warmly immediately. My recall repair was 4hrs so my (brand new) rental car was greatly appreciated! From check-in to driving out my experience was pleasant all around! Thank you for your friendly, courteous attention!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the positive star rating, Kiki! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Bought a new vehicle
Rick and glen were super to work with, very clean facility . I was able to have questions answered and if at any time I have additional questions they told me to call
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!
AM static
Since buying my 2017 Escape I’ve had trouble with static even on the strongest of channels. Made an appointment, brought my vehicle in ( still within warranty) on Thursday. Was given a loaner and had my car back by Monday. The sound on all channels is now interference free.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
A Stellar Experience
What started out with frustrating phone calls resulted in superior customer service through Bryan Stumpf's gallant effort to make my experience positive. He succeeded. My car was under warranty and the repair was expected to take a day or two. I was provided with a new Ford SUV until my car repair was completed. The guys in the service area were quick and I was in and out before I could say Freeway Ford 100 times. So far, Brian 'walks the talk' and I appreciate it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy we could make your experience a positive one! Thank you so much for choosing Freeway Ford as your first choice for service!
Satisfied
We've been getting our vehicles from Freeway Ford since 2004 and they once again came through to get us what we were looking for. There staff is always friendly and good to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wendy, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
recall
I had my oil changed and a recall done. Everything went very well. Everyone at the dealership was very friendly. I would recommend Freeway Ford to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Good Experience
I brought my car in to have some recalls repaired. The repairs were done much quicker than expected. The people I talked to were friendly and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We set high expectations for ourselves so it’s gratifying to hear you had a good experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I bought 2017 Ford Escape at the end of my lease.
I purchased my 2017 Ford Escape at the end of a 3-year lease. I dealt with Tim Ross in Sales and Tim Ross in Finance. They handled the sale efficiently and with a minimum of paperwork. I've leased 2 cars from Freeway Ford and purchased a used car from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Karen, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!