Reviews
Write a reviewUsed car purchase
Don Hershey was helpful but not pushy. He followed up and was available when I called. He went the extra mile to get me into the vehicle. He even delivered to my house. Pretty impresive
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we’re happy you had a positive experience with Don! Our team works hard to go the extra mile for all our valued guests, so we really appreciate your comments. We hope to see you here again down the road!
Excellent personel in service area and the sales department.
Service department diagnosed and explained the problem with my old truck in detail. The sales team was easy to work and deal with. Fast turn around time.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Mike, thank you for sharing your experience! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service work
50000 mile service. Busy day there and told it could be up to 3 hours til they'd be done with my car but done in less than 2 hours. That was nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
Hello, it is great to hear everything was done quickly and to your satisfaction! We’re always happy to take care of you if anything else comes up. Have a wonderful day!
"Professional and thorough"
It's good to know you can put your trust in a reputable dealership.Our salesman,Tim Ross went the extra mile to get what my wife really liked and wanted in the new 2019 Ford Edge.Unsure of the new dune interior color,(and not just black),wrong exterior color,one vehicle on the lot had it.My wife was at work.Tim suggested we drive to her work so she could see it first hand." She loved it," had to have it.Tim found the car she liked in Wisconsin and had it here in 2 days.AMAZING ! Thanks Tim and Freeway Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, we are so glad that Tim could help you and your wife find a great car! If you need anything else, let me know!
Freeway Ford is an awesome place!
Had a great experience in purchasing our last vehicle from Freeway. All their people were very thorough and helpful! Will definitely recommend to anyone looking for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
professional, polite
Had a good experience regarding repair of rear wiper on my Edge They diagnosed the problem and had to order a part, which arrived quickly, as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wayne, thank you for taking the time out of your day to tell us about your experience. Thanks again for your business! Take care!
rattle on driver's side
I took my Ford Edge into the service center because I had a baffling rattle that increased with speed on the driver's side. The tech who worked on my vehicle discovered what it was - my bug shield! I never would have thought it was that! He figured out that the tape holding the shield on the hood had dried. They replaced the tape and he drove the car and no noise! Amazing detective work! I apologize for not remembering the tech's name - maybe Josh?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service great-solution to recall a joke
Great service-performed on-time-drop off and pick up were good.. The solution to the recall is a chinsey cord that will not last in the North's weather.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, our Staff works hard to go the extra-mile for our valued guests! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Great service, speedy finish
As always, the team at Freeway Ford provides fast, efficient service with a smile. They handle high workloads diplomatically and get you on your way as quickly as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction means a lot to us, and we truly appreciate you choosing Freeway Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Having car serviced.
Service was great and friendly. Walter Odell also came and talked to me and asked how things were going. I also asked him how he was doing. And he said good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!