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Freeway Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–5:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (952) 395-3024 (952) 395-3024
Used (952) 395-2993 (952) 395-2993
Service (952) 395-3040 (952) 395-3040

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freeway Ford from DealerRater.

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Great experience

Very easy to work with. Good selection of trucks. Recommend. We purchased two vehicles and will visit them again when tume to buy another. Nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

Efficent

As a busy executive, I showed up on the lot knowing what I wanted and the fair market value of the options available. The team didn't waste my time on longwinded negotiations. I considered the options overnight, called Nolan at 4 pm the following day (Friday), and drove the car off the lot by 5;30.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy we could make your experience a positive one! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Excellent

Great customer service, staff was very friendly, they were able to answer all of my questions offered, great discounts, and went over the top to get us qualified.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to comment on our staff's outstanding customer service! Please don't hesitate to reach out if you have further questions; we're always happy to take care of your vehicle needs. Thanks again!

Awesome

I had a great experience with Freeway Ford, I upgraded and to a new truck and everything went so smoothly. It was a great place to buy a new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ramsey, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

new cars sale

Patrick, Glen and Rob very very accommodating. Being a long time ford customer, I was pleased how Ford and Freeway Ford handled the replacement of my Escape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

New car Sales

Great job. Quick to the point and completely upfront with all of their dealings . Tim did a great job and the transition to Patrick was just great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jim, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If there is anything else we can do to assist you, please let us know! Take care!

Smooth and painless

Test drove one truck and leased it We love our Ford Trucks and cars Walter and Fernando were excellent Very knowledgeable and patient We are very happy with our decision

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Job well done

Service and recall work done on a timely basis, and appears to work fine for the first 1,500 miles (this past week-end). Will come again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Pre-America Day Mustang! (32 year old Male)

I spent about a week looking into buying a new car to replace my aging 2003 civic. Landed on a 2016 Ford Mustang Ecoboost. I commute to work and wanted something with power but also a good fuel economy. I also adore fords redesign of the mustang bringing it into the new age with style but still holding onto its aggressive roots and nature. This baby is the reason Chevy redesigned their outdated looking Camaro (My opinion not fact). I grew up around muscle cars like my dads firebird and grandfathers Chevelle so I’ve always felt it was in my blood to own one eventually. I found out that Freeway Ford was the only dealer in the area that carried a premium model under 50k miles, and at an excellent price below KBB to boot. I was also thrilled it was painted in Fords Ruby Red which coincided with my birthstone of July. I called in for an appointment to see the car and worked with Mr. Nolan Monke and Barry McDaniels throughout the day working on the credit application. Barry called me multiple times to go over a few things to insure this vehicle became mine and to let me know that Nolan would be there when I was able to get there. Mr. Monke did a fantastic job on the leg work and making sure this vehicle became mine and nobody else’s which I absolutely appreciate on the highest level. There was some outside interest as well but early bird catches the worm. I dropped a down payment to hold it and the rest was history. The Financial manager also went to bat for me because I had no credit whatsoever and this was my first actual car purchase and not a hand me down. My mother and I went to pick it up and they had it all clean and ready to go. I test drove it and went through all the bells and whistles with Mr. Monke and was pleasantly surprised by this vehicles responsiveness and attitude on the pavement. It will let you play nice, but is also ready to cut loose with no Turbo lag whatsoever if you want to check it into sport mode and pedal down with the traction control off. But I’m getting a bit off topic here. What’s this review is about? It’s about the salesman that I worked with. Mr. Nolan Monke. He sold me the car I’ve been waiting to get for a few years now and he knew that I had to have it. He was a very pleasant individual to work with and didn’t press selling anything else to me other than the Mustang I asked for. And with only 6 months of experience he’s got the charm and the knowledge that the car salesmen these days don’t typically have. They want to sell a car and move on to the next individual. Nolan did not do this. He’s made sure everything is properly taken care of and even called me a couple days later to insure I’m still loving my vehicle and that there are no problems. This gentleman is the reason people buy cars from authorized dealers. I feel he and the dealer genuinely care about their customers whether it’s an act or not. I understand sales, I did it for 10 years. But there’s a huge difference with knowing the product you’re selling and wanting to make sure that person is getting what they ask for, more so than just selling something to someone to get that commission money so you can move on to the next. I didn’t even ask if he’s paid in commission. For all I know he isn’t. That’s not the point. He sold me “The” car I wanted. I did the research on the vehicle yes, but he helped me understand the vehicle and all it’s extras. He didn’t have to. Like I said, I wanted this vehicle. He helped me need this vehicle. So for that I salute you Nolan. My 4th of July was all the more Red, White, and Blue because of you buddy! Thank You.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and congratulations on your new Mustang! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Recall work and engine and airbag issue.

Replaced rear toe link per recall. Replaced wiring harness on rear airbag after reading codes. Did diagnostic on check engine light. Determined could have been bad fuel or debris in injector. Dean explained things very well and supplied us with a rental for the weekend till they could finish. Overall a very good experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your experience at Freeway Ford! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!