Freeway Ford

Had vehicle in to diagnose front end clunking noise. Service recommended some front end work and while doing the work suggested front brake pads and later thought we should do rear break pads as well. Thought I'd save an extra trip in and a day without a vehicle. Took an extra day to get it all done. $2,200 dollars later as I was paying the bill Paul mentions that the clunking sound is still there and I'd have to set another appointment and pay another diagnosis fee to investigate further!!!!!!!!!! Absolutely unbelievable!!!!! I was called by Freeway Ford on Monday for feedback. I shared my experience with her and said she'd pass on to the Service manager who will probably contact me. It's Friday and no such contact. Again, unbelievable!!!!!!!!

Service is good, price is fair. We would come back based on the service manager we worked with. He was cordial, informative and was not pushy.

all the members of the Freeway Ford team make our vehicle purchase experience great. From the General Sales Manager to the Sales Representative to the Finance Manager, they all presented the dealership as one that had my needs in mind as we completed the transaction.

I called Freeway to see when I could get in to have my brakes looked at. I received immediate assistance with getting my vehicle in the next day. Walter Odell was the Service Advisor and was very helpful.

We take our fleet vehicles along with personal vehicles to this location for work. After bringing in one of the vans recently it was ignored for a week and one of the reasons I was given was "it's hard to do so people are avoiding it". Once it was ready to be picked up, some of the issues I brought it in for had still not been taken care of. When picking up the van mentioned above I had to leave a truck for an oil change. I was called about the truck needing brake/rotor work done however I just had new brakes/rotor work done around February. This shed light on the fact that I was sold something yet never received it. This new work was then given to me under a "warranty". The truck was done but I was not notified for another two days because a specific individual was "off". Apparently only one person knows how to use a telephone. Upon getting into the truck, I found multiple items hanging from the ceiling of my truck's interior, these items were not hanging when the truck was dropped off. I was told this is my problem and not Ford's problem. My trust/faith is gone with this location and quite possibly Ford due to the unprofessional and untrustworthy work I have experienced.

When I first arrived John Loos was very rude to me. I was in my vehicle and I didn't know exactly if I was in the right spot. He shouted at me ion a sarcastic and demoralizing tone "How can I help you" then I told him what I was there for and he shouted at me "the quick lane is over there" I wasn't sure where I was supposed to go so then he told some other colleague of his "show him where to go" in a nnoyed tone. Walter L was very nice :-)!

The check engine light came on and stayed on so i caller ford for service. I get a appointment 10 days later not good if i needed the auto. Tom Kieffer

got attended to right away and while waiting talked to a sales person about brush fenders and was helped immediately. the experience was very pleasing.

Dean diagnosed an audio module failure. This was confirmed by a full diagnostic. AM was replaced and I picked up car as scheduled. So far, everything seems to be working normally. Bryan was concerned that the car was on the lot for a month, but that was the deal I made with Dean when I dropped the car off. I was leaving for 5 weeks in China the next day.

Always dependable and friendly. It's great to know that you can list your thoughts and concerns about your vehicle and you are well taken care of.