Freeway Ford

I recently wanted to assist my daughter in obtaining a different vehicle, I contacted Barry in the sales department, he gave me some ideas to discuss with my daughter. We then went to the dealership and met with Paul, he was also very informative and helpful. To make a long story short, she took delivery of a brand new Escape. I think she got way more than she was expecting, and very Happy! Great job guys!

Quick service handled right away in the morning. Got out in a reasonable time . Advised me of something to watch for. Will keep an eye on that.

Service was great. They told me how long I would have to wait until the car was done and they finished on time. Thanks much.

Very good buying experience! Anthony went answered my questions, presented the proper vehicle, followed up per the time line we discussed wiht pricing and automobile pick-up from FreeWay Ford! Great experience wiht Anthony!

Brought my Ford Edge to Freeway Ford to address two rattles. I was very specific with where they were and how to recreate them. Left my car there for the day, and Ford said they could not find either of them. Disappointed, I asked John (my service rep) to go on a ride with me when I picked it up. We found the rattles within 10 seconds of ramping onto the highway. He said one of the rattles we heard is common and unfixable. He showed me exactly where it is and how it happens. The part looked damaged, which was likely done when the car was fixed for another issue. However, John classified the damage as "cosmetic", because the part still functioned.. even though the part now rattled. I was told that every Edge rattles like that. The fix for that rattle was "turn up the radio", as John put it. By parallel reasoning, does that mean that if Ford dented my door during service they wouldn't fix it because the door still functions? I doubt it. The other rattle I could poke the area and make it stop. I figured that would should be very fixable. But after leaving my car at the dealership for over a week, John told me Ford did the best they could but couldn't fix it. John said that they followed the only work instructions for that area, but it didn't fix it. So they were out of ideas and gave up. Unfortunately, whatever they did to try and fix it actually made the rattle worse. In the end, I brought my car to the dealership 4 separate times for the same issue, and left it there for over a week in total. Neither rattle was fixed, and one was made worse. I would not recommend this dealership. Ford's fixes, per John, were "turn up the radio", "it's not that bad", and "it wouldn't bother me". On the bright side, they did wash my car and fill up the gas tank on the last pickup. Nonetheless, I left disappointed.

Thank you Freeway Ford...my son picked up a screw in his tire and it was going flat. I called around for a repair everyone wanted 3 plus hours to er it in. You looked at his vehicle when we arrive and we able to get us a tire and back on the road before anyone else would even look:) Thank you!

Dealer went out of their way to locate a used low milage Flex with the particular feature set I wanted. Very satisfied with the results.

Very happy with the fast service and excellent prices.I would recommend Brian and Freeway Ford and I will definitely do business with them again.

My car appeared to have electrical issues and finally would not start. It was towed and dropped off on a Saturday and I got a call 1st thing Monday morning to confirm it was there and get my details. They contacted me with updates more than once a day for the 3 days they worked on it! Got it back up and running again and they even washed it for me!

Arrived at Quick Lane to have the car battery checked out, battery was bad, battery was replaced. In and out of shop under an hour.