Reviews
Write a reviewWe LOVE This Dealership
We recently leased a 2019 Ford Edge from Freeway Ford, After looking at many makes and models for about 6 months we came to Freeway and test drove the Edge. There was no pressure or fast talk. We went in one weekend and drove it, discussed the details of financing, checked the technology and left. After much discussion at home, we went back the following weekend, signed the papers and got our car. It felt like dealing with old friends. Angela was our salesperson. What a sweetheart!! We have never had a more laidback transaction. From Angela to Rob, the General Manager, to Joe, the Finance guy, it was all relaxed and enjoyable, We would wholeheartedly recommend Freeway Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your review! It is great to read such wonderful comments about your recent experience with us. We hope you enjoy your new Ford Edge, and we are always happy to assist if there's anything else you need. Take care!
Very pleased
I got a very good price, everything was very easy, and everyone was very nice. I am very happy so far. Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Recall service and explanation
Dean took time to explain what the issue and risk was Although I hadn’t used this option I agree the fix is warranted for future use
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dean is a dedicated worker of top notch service. Happy to read this review and see he provided excellent service for you and your vehicle. If there is anything we can do for you in the future feel free to contact us. We hope to be of service to you again! Take care!
You kept me new truck like a new truck
I came to you with concerns of a noise and steering issue and you listened to me to insure you knew what I worried about and investigated it to find the issue and got it resolved quickly to help me out as this is my work truck. Thank You
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing to read this review to see we were able to address the issue you were having. We strive to provide quality customer service at all times. If there is other way to assist you in the future feel free to contact us. We hope to be of service to you again! Take care!
Taking care of my Escape
Freeway Ford has done all my maintenance on my Escape. They make sure I keep it in top notch condition with the maintenance that needs to be done. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey Terri, thanks for being such a loyal customer. Happy to provide quality service on your Escape every time we do maintenance. If there is anything you need in the future feel free to reach out to us. We hope to be of service to you again! Take care!
Friendly and Quick service!
Quality service with a smile. Great experience working with the Jon Fern. Wait time was exactly as he stated and always kept me informed on the progress of my car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey Rosse, happy to read this review and see that Jon provided you with quality and exceptional service. That was also completed in a timely manner. If there is any other way we can assist you in the future feel free to contact us. We hope to be of service to you again! Take care!
Oil Change
They were quick and did everything I asked, including washing which has often been missed in the past. I love the Saturday quick lane option.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hey PH, happy to read this review that we provided quality service to your vehicle. If there is any other way you need assistance in the future feel free to contact us. We hope to be of service to you again! Take care!
Satisfied Customer
I have been a Freeway Ford Customer for years and the service has been great! I feel confident that when I bring my car in for service, I will be treated fairly and in a timely manner. When trading a vehicle, I have always come away happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Freeway Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Easy and fast
I contacted Freeway ford through the internet. described what I wanted. applied for financing online and was approved, came in and drove it, signed the papers and we were off. Super Easy, hassle free...my only wish was that the towing package would have included a gooseneck hitch but love my truck
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for leaving this rating and review! We will be sure to pass along your comments to the team. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
Seamless
Overall great experience. I live 45 minutes from Freeway Ford and have several dealers much closer to my location but it was well worth my time driving to Freeway Ford. I had already visited two dealers, (one Chevy and one Ford) and was about ready to sign paperwork for a compact Chevy. Just to verify I could not get a nicer car for the same price I searched cars for sale and Freeway Ford had a great price on mid size car which was much nicer. I had obtained two quotes for my 2017 Chevy Z71 prior to going to Freeway Ford. Freeway Ford trade in price was slightly better than the other two. (I did not share the other two trade in values I got) So, walked in, got a better trade in price for my truck and drove away in a new 2018 mid size car. No BS back and forth, got a good price and purchased for a great price. Thank you to Fernando Escobal for the great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Josh, we appreciate your feedback of our Staff's outstanding service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!