Reviews
Write a reviewQuick lane service
Went in for regular oil change and whatever other service was due, based on lifetime oil change agreement when we purchased the car. More work was necessary than expected, so I will return in a couple of weeks. Having the oil change/service agreement is a good thing for me, because I don't have to think about what needs to be done to maintain my vehicle. Service was polite and efficient. Likewise, the warranty helps a lot, especially after 60,000 miles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Choa, we really appreciate you taking the time to leave us feedback on your visit! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Mr. Ross was a pleasure to do business with.
Tim Ross was a pleasure to do business with. Friendly and knowledgeable. He was patient and answered all my questions. He helped me make the decisions I needed to make to get a lease car. Also the young lady at the reception desk makes a great cup of coffee.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brian a go getter.
Brian happen to walking by as we were entering the dealership. No heavy sales push. He stayed on top things for us and within 48 hours we were two very happy Escape car owners.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just fine.
Jonathan was so friendly, smiled a lot, was on top of things, moved quickly, seemed to have the respect of the guys working under him & was keeping them on task.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Oil change
Car wash broken. Waited 15 minutes to check in. Only 4 mechanics working. Took almost 2 hours. Heard some swearing from one of the bays. I didn’t think that was very professional
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
Hello Cary, thank you so much for the rating! We regret that there were aspects of your visit you felt were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further. Thank you again, take care!
Awesome!!
Brian did a great job and made the process of ordering a new truck easy.and he loaded my Ford pass which I didn't even know about very cool. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Oil change
Everyone was very friendly, kept us updated on the progress. The work was done in the time as stated. The waiting area and their work space was kept clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're pleased to hear everything was completed to your satisfaction! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Love my new Ford Edge!!
Tim Ross was great!! He found me a great car at a good price and explained all of the financing options. I LOVE my new Edge and highly recommend Freeway Ford!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate your feedback of our Staff's outstanding service! Thank you again for choosing Freeway Ford, and we hope to see you again soon!
Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're pleased to hear that our team was able to assist you with your needs. Please let us know if there is ever anything else we can do for you! Take care!
Excellent
Thoughtful, kind, attentive, and quick. Nice to not have to spend the entire day in the process. Everyone i came in contact with was very professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff works hard to go the extra-mile for our valued guests! We hope to be of service to you again! Take care!
Lease Buy-out
Store manager & finance person that I worked with were extremely helpful in completing this transaction. They had no difficulty helping me, even though the lease had been arranged with North Country Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate you taking the time to leave us feedback on your visit! Thank you again for choosing Freeway Ford, and we hope to see you again soon!