Freeway Ford

Brought Mustang in for airbag recall. The work was done timely. However, the service personnel could use a little customer service 101. When calling for the appointment, the individual on the phone had no "friendliness" in his voice. Sounded like he was mad. When I picked up my vehicle, the woman at the cashier's desk was very friendly and the individual who brought my car around was equally as nice. However, when I went into the service area to ask the price of a couple of things, the service guy, again, was not very friendly. Not even a hello. All I got was "Can I help you?" Kind of rude.

Both Lincoln and Fernando were very helpful and kept me informed. Fernando kept the provess clear and let me onow what was needed at each step. Lincoln helped by acting as a aort of advocate during financing process. Very friendly as well.

the people in Service, and Dealership are top notch but I have a problem with paying for a diagnostic on my car when I brought, and extended warranty. The radio problem I am experiencing is a common problem among Ford owners. In fact I work with a lady that is also experiencing the same problem. I think it is not acceptable that I had to pay $160 for this diagnostic check.. In addition when I drove off there was a dummy light on, and now I have to bring the car back in because the service tech left his equipment in my car, and my cruse control got disconnected. I at the point that I am seriously looking at new/use vehicle because mine is getting old. I have thought of getting the ford Ranger truck because I really liked my last 2 but If this is what I have to deal with in a Ford automobile I think I will redirect my option to a brand that will stand by, and take care of their customer without charging them insane fee's. Regards, Ann

New to the area. Brought my truck to their dealership for routine maintenance and a minor recall correction. The staff was friendly and efficient and the whole experience was what I’d expect. A+

At first they told me it would be about a week until they got to my vehicle. They called me the next day telling me it was complete. Much better than I expected

Brian S, Is a Great Person, to work with! I have purchased three cars from him. Brian has become a friend over the years that he has worked with me on car sales.

There were two warranty/recall items for this visit: a fuel tank issue (recall) and a transmission issue (warranty). It took several days to get the parts and do the repairs (the transmission work took a lot of hours), but I was happy with the work. Ryan did a great job of keeping me informed of progress. I am happy with the results.

Freeway Ford has done all my work for my Escape. I feel that they help me keep my vehicle safe and in top running condition.

As a long time customer I am telling you the service is most often great. Have purchased 3 vehicles from the dealership and will probably be purchasing another soon.

I highly recommend Walter in Service, after bringing my Flex here for three years a service writer you can trust. did exactly what said he would service and time. Had problems here in 1980's with my Turbo Coupe , and my Fathers LTD. Seems Freeway Fords current staff is better in Quick Lane Service then last three years.