Reviews
Write a reviewGood service
I brought my mercury mariner in for and oil change. It was a Saturday afternoon. They had it taken care of in no time. Not much of a wait. I was very pleased. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear everything was completed quickly and to your satisfaction! If there is anything else we can do to assist you, please let us know! Take care!
Oil and Filter Change
The wait time for the oil and filter change was estimated to be up to 90 minutes when I arrived. I was about 60 minutes actually. The counter person was friendly. I did have a coupon for a reduction in price for the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Craig, we are glad we were able to get you back on the road sooner than expected! Please let us know if there is ever anything else we can do for you! Safe travels!
A stellar experience with a fantastic team
I walked in without an appointment and Tim took the time to answer questions I had, and assist me with discovering all the options available to me both with the vehicles and financially. At any point during my time there, someone was always available to assist me with anything. The personal experience was great, and attention everyone gave me really means a lot. The follow up calls and continued dialog really take this service to the next level. I've bought from Ford dealerships for my last 3 vehicles, and the service at Freeway ford really dwarfs the other dealership experiences. Thank you to everyone at Freeway, for everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
RJ just makes it work
After deciding which vehicle we were going to buy, RJ worked with us to get a fair deal with the car we were trading in. RJ made the numbers work for us, see if he can give you a SWEET deal too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
easy, reassuring, and genuine!
I would have never gone through with buying a new vehicle instead of leasing if it wasn’t for Tim Ross! He was genuine and caring and very helpful. I am so thankful for freeway ford!! So awesome!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Josephine, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!
After purchase accessories install and follow up
Tyler did a great job of coordinating the installation of the accessories. He called with updates daily. I would recommended Tyler and Freeway Ford! Thanks again Tyler!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the positive feedback and recommendation! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Warranty Work
Had a tune up including spark plugs done at Freedom Ford.. When one of plugs failed a short time later, they stood by the work and replaced for free. Dean was great about it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Top notch!
Freeway ford always provides professional courteous service. The team is able to diagnose your car issues quickly and reliably. They never disappoint. Top notch service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Nice Team
The crew is always helpful and willing to look into any of my concerns. Wait time is sometimes an issue but overall I’ve had great experiences.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you taking the time to leave us feedback on your visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Conscientious
I had a very positive experience - the manager was very knowledgeable and conscientious, addressing multiple minor issues in a very prompt service visit. I felt like I had very good service and a good value.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you taking the time to leave us feedback on your visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.