Freeway Ford

Had my edge towed in for service and learned it was dead. Worked with Tim and bought a new vehicle a couple days later. Service is holding my old vehicle till I get the title and then cutting me s check for it. Very pleased overall

I went to quick lube for oil change on my Raptor that I bought at Freeway. They said it would be 2 hours which in my mind isn’t acceptable. After two hours and forty minutes I decided to leave the main waiting area and go check in the status. I found my vehicle in the parking lot and it had been done for some time and no one told me it was ready. Time is money to me, not acceptable.

Good experience. Appreciated the shuttle. Diagnostics fee was reasonable. Hope not to learn whether the repair was completed correctly. Appreciated repair estimate over the phone.

It was the fastest, most friendly experience, I have ever had when purchasing a car. The staff even helped me get hot chocolate. And then they sent me homemade cookies!!! Just a great overall experience!

Several times I’ve tried to use the convenience of the “quick lane“ service that was touted when I purchased the car. Every time I try to use it I’m told I have to make an appointment or that the wait time is extensive. Why would it be called a “quick Lane service” if you have to make an appointment and wait?

Great service!!! I took my truck in due to a noise that I was hearing in the front end. Tyler was awesome. Dropped the truck off in the morning and received 3 updates on the situation. They are so customer focused. Hard to find that kind of customer service these days!! Thank you

I've always had my vehicle serviced at Freeway, I don't think I would feel comfortable anywhere else Freeway has a very special team.

Vehicle was towed using Ford Roadside Assistance (which was amazing service with multiple updates via text) with the vehicle inspected the next day. Was provided an accurate update on completion and price along with timely updates.

I received a call about my recently expiring vehicle lease. I was presented with some attractive options and asked if I'd be interested in visiting the dealer location. We set up a time for the weekend. When I walked into the showroom, I was immediately greeted and asked if I'd like water or a coffee. When I met the salesman (Anthony) I was asked what options I absolutely had to have and which ones I'd be interested in exploring. We looked at several cars and test drove 3 vehicles. Anthony answered my questions to the best of his ability and found the answers to the ones he couldn't answer himself. Anthony was very personable and never once made me feel like I was imposing when asking about driving another car. Once I made my decision, the transaction was smooth and quick. The finance department was quick and professional. All in all, a great purchasing experience. I've always been happy with the customer service and quality of Freeway Ford. It is our families third vehicle from them and we will recommend and purchase again in the future. Thank you!

I appreciate the quality of care they put into my experience both at the Express Service Lane and the full service side. The cleanliness of the shop is indicative of the pride they take in a job well done. I also appreciate the thorough inspections and when they find something of concern, they let me know and advise in a “no pressure to do it today” kind of way.