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Freeway Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–5:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (952) 395-3024 (952) 395-3024
Used (952) 395-2993 (952) 395-2993
Service (952) 395-3040 (952) 395-3040

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freeway Ford from DealerRater.

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The whole staff was very friendly and knowledgeable but...

The whole staff was very friendly and knowledgeable but not over pushy. They did a great job and I was very impressed with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Tim, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I first started using Freeway for for service and the...

I first started using Freeway for for service and the compared to other local dealers they were awesome. Tyler in the service dept. is top notch. I then decided to try out the sales dept. and Glen the Sales manager and Nolan the salesman did an awesome job on trading my 2016 F-150 in for a brand new one! a thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Patrick, Charlie, and Lincoln at Freeway Ford were great...

Patrick, Charlie, and Lincoln at Freeway Ford were great to work with! They made buying my car easy and enjoyable. Would highly recommend for anyone looking to purchase a new or used car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your recommendation of our dealership! Thank you for your praise and kind comments about our team. We hope you continue to choose Freeway Ford for all your vehicle needs! Take care!

Service above and beyond...........

I began communication with sales and leasing consultant Tim Ross in February pertaining to the purchase of a very specific equipped vehicle, for delivery at the end of March. Basically, I wanted to have all the details of the car buying process resolved before I entered the dealership. During this entire process, Tim either answered his telephone immediately or called me back within 60 to 90 minutes, even on his 'day off'. E-mail communication was always very thorough. Tim was one of the nicest, professional and informed sales consultant I have met. The price was very competitive - no negotiation was required. Upon entering the dealership there was an issue with the selected car.(I take most of the responsibility for not doing some due diligence on my own behalf.) How did the dealership handle this issue - they gave me a significant upgrade FREE OF CHARGE. I have never experienced this type of customer service during my many decades of purchasing automobiles. Freeway Ford and Tim Ross valued my business, made the whole process effortless and showed me absolutely exceptional customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone was really nice, professional, and extremely...

Everyone was really nice, professional, and extremely helpful. We were able to walk in, drive the car we wanted, and get a reasonable price. And they took extra precautions for coronavirus, which was appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

The actual time it took including my driving off with my...

The actual time it took including my driving off with my car was unacceptable! It shouldn’t take 4 1/2 hours on a Monday mid afternoon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly and efficient. Everyone is delightful and easy...

Friendly and efficient. Everyone is delightful and easy to work with. A very pleasant experience compared to any other dealership that I have dealt with in the past.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello there, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

Completed a fair deal. Good Service

My family and I were treated excellent that made us feel valued and appreciated and we are more than likely to recommend a friend to Freeway Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Todd, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Great Company

Our Salesman Shane Whittall was very nice to work with and not pushy. Company treated my wife, two kids(age 4 and 6) and me with great hospitality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Alan, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

My family and I were treated excellent that made us feel...

My family and I were treated excellent that made us feel valued and appreciated and we are more than likely to recommend a friend to Freeway Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.