Reviews
Write a reviewTim Ross was amazing to work with. He delivered on...
Tim Ross was amazing to work with. He delivered on everything we asked for and more. We will definitely work with him again and refer other to him. Thanks Tim
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to leave us your response to Tim's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
my 6th vehicle from freeway ford that should say a bunch
Excellent service from the info station to the salesman- Wonderful people including the finance man, Lincoln. My salesman, Nolan Monke was able to put together another impossible deal. They found the truck I wanted in the right color. I have now had four different colored F150's. Red, Gray, Black and Velocity Blue. Be back for service and another F150 in 39 months
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
M, thank you for your kind words and congratulations on your new truck! We're happy to pass along your comments to Lincoln, Nolan and the team here at Freeway Ford! If you have any additional questions about your new F-150, we will be more than happy to assist you! Safe travels!
bizarre
To keep this concise without getting to specific, all I will say is that I have never heard so many sales people (that should be experts on their product) say "I dont know" in response to any and every question that was asked. I will acknowledge that they were polite, though there was not a single question that they had an answer for regarding function (i.e., how does this or that work?). Have not ever had that type of experience with any prior dealership in the past.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Excellent customer service and purchase.
The original encounter was not good until we deal with Tad the outcome was great. The people were all very friendly and I would recommend the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sylvia, we're happy you found our staff to be so supportive during your experience here at Freeway Ford. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Knowledgeable service advisor
Very nice cashier in service, document the maintenance done, all over professional staff. Dean in service is very good with communication. I would 5 star the woman in service but I don’t remember her name.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Klheaner, thank you for your kind review; we are happy to pass along your comments to the team here at Freeway Ford! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Smelly truck
CV Boot was replaced along with a drive shaft. Oil from boot got on engine parts and burns. Fumes go into heating system in cab. Techs apparently cant get the oil off. OK while moving.At Stop lights the stink at times requires me to roll down my windows. Not fun on cold Minnesota winter days. Maybe someday it will be gone.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
this was the most pain free car buying experience I have...
this was the most pain free car buying experience I have ever had. so fun to drive away in my new escape titanium! thanks shane!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Katie, thank you for your kind words and congratulations on your new vehicle! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Good service
Needed a new water pump and oil change. Had the truck towed in a day early and the service manager, Brian, wrote it up. He was friendly, efficient and courteous. The diagnosed the problem that afternoon and had it done by 10:30am the next day, sooner than I expected. The only reason I didn't give them 5 stars this time is due to the technician not replacing the oil change sticker. Not a big deal but it shouldn't be missed. Otherwise very happy with Freeway Ford service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Mikel, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Staff was very helpful and took great care of me. Got a...
Staff was very helpful and took great care of me. Got a very fair deal and love the new truck! Would definitely do business with Freeway Ford again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jordan, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again in the future. Best wishes, Freeway Ford
This was the craziest thing I’ve done. Wasn’t planning...
This was the craziest thing I’ve done. Wasn’t planning to buy a new flex but Shane found me an excellent replacement. A new model with a lot less miles. Shane was a lot of fun to deal with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lisarswanton, thank you for your kind review; we are happy to pass along your comments to the team here at Freeway Ford! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
