Reviews

4.5 out of 5 4.5
39 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    April 9, 2018

    Excellent costumer service as always, offering you coffee, water, saying thanks for buying in Stadium Nissan, this is my second time and the experience... always has been great THANK YOU FERNANDO BALDERAS!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    April 4, 2018

    Last year my daughter traded in her first car that was a gift from me when she was in high school. needless to say it was not a show winner any longer... but great first bang around car. She is a college student working two jobs and decided upon herself to upgrade. She stopped into Stadium Nissan due to it being right down the street from one of her jobs. She was by herself and as far as I am concerned roped into a high pressure salesman named Brian last name unknown. So she comes home with a used Sentra with high mileage but detailed. I lost the argument so she kept the car. It took 4 weeks to get and form of title or registration documents from the dealer. It took my wife to raise heck to anyone to anything. Over a year later I get a call from Las Vegas PD stating "MY CAR" was stored due to an arrest in Las Vegas. Well MY CAR had been traded into Stadium Nissan!!! What the heck? I know most of you are saying right now no big deal it's not your problem. WRONG what if this car had been involved into something real serious or hit and seriously injured or killed someone? You know for sure it would have required an attorney, a trip or two and countless other costs to clear myself of liability. I have called Stadium Nissan 3 times to speak with the GM on this and three times get the run around, from folks that claim they don't speak English, they answer the phones in Spanish? I have given them the opportunity to understand the seriousness of this and they have FAILED miserably to address this. My last message included the fact that if I did not receive a call back I was going to social media. Here I am. I highly recommend anyone looking use another reputable dealership. Buyer BEWARE!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're sincerely sorry to hear about your experience. We never want any customer to have such a frustrating experience. I would love a chance to talk w...ith you to see what I can do to help remedy the situation. Please contact me at your earliest convenience. Thank you, Benita Guerra Brand Advocacy Manager (714) 464-3371 benitag@kengarff.com

  • May 29, 2017

    Oscar and rick are the best super helpful! Awesome customer service! My whole family come here to buy cars!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 16, 2017

    The day before I was to return home from my vacation I noticed a transmission leak. A minor repair was made by the device department but it was noted that... there was a new recall on the truck and they were concerned about me driving it. The truck was brought in on a Friday but the part would not be in until Tuesday. I delayed my return and told them to fix it. The service tech was aware of my need to leave asap because I needed to return home. Tuesday morning I called and was told the part was in. I called repeatedly through out the day and was given later and later finish times until I was finally told it would not be done that day despite knowing my need to return home. The next day I called at 1:30 and was told it was done but just needed a test drive. After receiving no call to tell me it was finished, I called at 4 and was told my service tech was at lunch but the truck was just now getting the part installed. I told them no more jerking me around. I wanted it at 5. I tried to get a service manager who wasn't there and they didn't know when she would return. I tried to talk to the manager of the dealership and was told he quit last week. Finally my sister who has worked several years as a service tech at another dealer, called and then they decided it was finished. We all know warranty work is done last but this was the ultimate in bad customer service.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're sorry to hear about your experience with our service department. We want to talk with you about how we can turn around your experience, so pleas...e contact our Brand Advocacy Manager Yesenia Rojas at YeseniaR@kengarff.com or 714-923-5174.

  • 4.0 out of 5
    June 18, 2017

    Excellent service. Very attentive customer service in the dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 27, 2017

    Excellent service. Very attentive customer service in the dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 26, 2017

    Louie is great at customer service and not just a salesman but a great friend. He treats you as if he knows you from a long time. He made me feel welcome... and explain himself very well. The dealer overall was great and fast with all the process and paperwork. I do recommend his dealer they have the best service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 26, 2017

    Louie is great at customer service and not just a salesman but a great friend. He treats you as if he knows you from a long time. He made me feel welcome... and explain himself very well. The dealer overall was great and fast with all the process and paperwork. I do recommend his dealer they have the best service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 20, 2017

    David, and Eric were amazing I would recommend anyone looking for a new car to come here their service was beyond amazing everyone was very helpful and... friendly

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    April 10, 2017

    After emailing back and forth, we agreed on the price. The process of going in and actually paying for it was Fast and easy. But they do try to up sell... you everything from floor mats to extended warranty.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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