Dealer on Cars.com since November 2010
|Sales||8:30 AM - 8:00 PM|
|Service||7:00 AM - 7:00 PM|
|Mon||8:30 AM - 8:00 PM|
|Tue||8:30 AM - 8:00 PM|
|Wed||8:30 AM - 8:00 PM|
|Thu||8:30 AM - 8:00 PM|
|Fri||8:30 AM - 8:00 PM|
|Sat||9:00 AM - 8:00 PM|
|Mon||7:00 AM - 7:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 7:00 PM|
|Sat||8:00 AM - 5:00 PM|
We had purchased a used Corvette from this dealership in the past and wanted to replace our older Escalade with a newer used Escalade ESV. We ultimat
ely decided to purchase a new instead of used and the service we've had from both sides of the dealership has been superb. Easy to negotiate pricing, delivery on the Escalade was very good, but we have not had any service on her Escalade since it was purchased. Quality of the facility it self is a little under the other premium brand dealerships, particularly in the waiting area. It's very nice, but not as nice as some of the other places we have used in the past.
Hello Juicy, thank you for the review and feedback. We are always looking to improve. Thanks for sharing!
The car I was interested in had already sold but the dealership was really nice and our sales guy Tim Howard was really nice and helpful.
David, we are so glad to hear that Tim and the team were able to help you find the vehicle you were looking for. Thanks for choosing Crest Auto Group!
Sales manager Gideon is well informed about product, prompt response at any query.
Jay, our team was glad to help you during your visit! Let us know if you have any other questions!
163 lifetime reviews of the Service Department. Includes reviews of Crest Auto Group from DealerRater.com
Overall horrible. From the scheduling department on the phone, to the service advisor to the service manager. A complete joke for a Cadillac dealershi
p. What a shame. This dealership will make a bad name for Cadillac.
We are sorry to hear that you did not enjoy your service experience at Crest. Please contact James Freel, Crest Cadillac Service Director at jfreel@vt
aig.com to allow us the chance to make things right.
If you plan on getting decent service from Crest's service department, you need to buy the vehicle from them. I bought a used 2012 Escalade with 15k
miles left on warranty and the truck needed a lot of work after I drove it for a few weeks. After my 10 visit of having to badger them to fix things under warranty, I still had not gotten my front struts replaced or a whistling sound coming from the engine. I would just get told that the struts have to be dripping onto the floor and it didn't matter that it was 90% leaked out all over the parts near by. They also kept saying they could not find the whistle sound even though I could here it with the radio on. I had to involve GM on the struts and they extended the warranty because Crest refused to do anything to help before the warranty was up. Right after the warranty was up, the whistled turned out to be a $500 oxygen sensor that Goodyear found and replaced. The Struts didn't fail 100% for several month after my warranty was up. I called GM first expecting a fight from Randy and Mary. One shock was 100% failed and the truck was un driveable because of the bounce created by the failure. Crest, after speaking to GM, agreed to replace the one for $100 and refused to fix the other. The Escalade would never drive correct with 1 new and one that was about to go out 100% in a month or 2. Randy agreed that was how close it was but he was absolutely not going to help me. I got back with GM and they said Crest was flat out not going to help, so I pleaded with them to help me on the labor and I would buy the part since I saw that 1 AC Delco Strut was $300 online. Randy/Mary came back and said they would give me a 20% discount on the already quoted $749 (one strut) The total came out to $716 so I can only assume they raised the price then gave 20%. Thanks for that. I do not feel like I was handled correctly but they are very satisfied and the BBB wasn't much help either. Randy or any service advisor never came out to talk to me on all the visits when I came to pick up my truck - Didn't want to explain why they were not going to help me for different items. My last visit to pay from the struts was no different. I gave my service advisor a zero on a hand help, and Randy appeared from no where to confront me on it. He said "Why did you give your service advisor a zero?" I said "I gave that zero to you, I didn't know I had a service advisor other than that" Randy then told me they don't deserve a zero. I explained why they do deserve one and he turned and walked off in a huff without saying good bye. I have never been screwed by such a prominent company like Crest and certainly never been treated like a second class citizen either. I am very disappointed and plan on telling as many people as possible for the way they handled everything. On the good side, I have friends that have paid full price for expensive cars from Crest and they are treated like royalty and given everything possible up and above the norm. I won't be one of those people, because Crest lost a customer for life because of the way they handled someone that bought one of their trucks used and just wanted that same level of service I assumed I would get from them. Randy was extremely unwelcoming and Mary hid from me the entire time and not once got involved even though GM told me to work with her directly. I would write a letter to the Owner but I have already heard that is a dead end as well. I guess Sewell is the only choice going forward...
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