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Crest Auto Group

3.0 out of 5 3.0
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Crest Auto Group Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2010

Crest is a Premiere Dealership in Fisco, Texas. We specialize in Sales for GM, Cadillac and INFINITI Brands. Our experie

...

nced sales staff is here to share its knowledge of the Brands with you. Browse our new Car & Truck inventory, and also see our great selection of quality pre-owned vehicles. Need service? We are also a leading GM, Cadillac and INFINITI service facility with the latest technology in repair and restoration and inventory of parts. Financing is available for qualified customers-Finance or lease offers available for the latest CTS-V or HOT New Escalade EXT. Schedule a test drive today or request more information about a vehicle.

"Please come visit us at our new luxurious Frisco location 6100 TX-121, Frisco, TX 75034"

Service

Oil, Filter Change

$49.95 and up*

Tire Rotation

$19.99 and up*

Wheel Balance

$54.95 and up*

Air Filter Replacement

$54.99 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.0 out of 5 3.0
336 lifetime reviews. Includes reviews of Crest Auto Group from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 6, 2019

    Was interested in a Certified Pre-Owned vehicle so inquired about the price since it was decent. Went back in forth because asked for Out the Door price... and they added $1300 to price to pay for repairs, free car washs, window tint, door handle protection... hahaha. All of these ADD-ONS are bogus and cost the dealership basically nothing, plus they get bonuses back from Cadillac to sell these used cars. Completely ridiculous that they are actually try to rip off customers with this, as they said it was added to all their used cars. If this is a fact no customer should ever buy a used car from them as this is a bogus charge and NO ONE SHOULD EVER PAY FOR THIS! Terrible sales tactics to make more money for the dealership. RIP OFF ALERT!!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, we aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and w...e're sorry that we could not come to an agreement. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Chad Morris at Cmorris02@vtaig.com at your earliest convenience.

  • 1.0 out of 5
    September 14, 2019

    I drove out on Saturday to buy a car. Checkbook in hand. I called and talked to the sales guy about price. He said it was firm but they would make sure... the sale happened. The price was firm which I was fine with. It was priced good but at the last minute, the put $1298 in dealer add-ons with the tax title and license. This was a used car not new. They said it was for second key, tinting the windows again, plastic on the door handles etc... They car had dog hair all Over the backseat still so you are telling me they tinted the windows again while the car was all messy inside. I get places put add-ons but you need to be upfront about them before we drive an hour to your dealership. Do places put add-ons on used cars like 2nd key. Seems shady to me. Needless to say, I didn’t buy. They let me walk out checkbook in hand without the car over their $1298 dealer add-ons. Kicker...they have 6 more of these cars sitting on the lot today and they marked that car up 2,000 on your website. They did try to sell me a different car on the lot...total bait and switch move. Don’t do business with them.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    KC, thank you for giving us another chance to create a business relationship with you after your first visit. We are so glad that we were able to work... together to put you in the car of your dreams! If there is anything else that we could have done to make your experience even better, please reach out to Chad Morris at Cmorris02@vtaig.com.

  • May 26, 2018

    Contacted the dealer through cars.com the night before and then purchased a QX30 by the next morning. Quick and easy. My wife loves her new car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey JFinn! Thank you for the review. We are so glad to hear that your wife is loving her new vehicle. Thanks for choosing Crest Auto Group!

  • 5.0 out of 5
    August 6, 2019

    I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. ... He offered to send road side service but I was able to start the car after charging it for about an hour and drove into the dealership. Bryan immediately got me in and offered to drive me to work. I have never had to worry about my Escalade's service when I leave it in Bryan's care. The service performed by the service technicians has always been top notch. As far as that goes everyone at Crest has been great to work with. Tremendously Satisfied

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    At Crest Cadillac, our reputation is one of our top priorities. Your positive review is what we are always striving for!


    Worked with:
    Daniel Durbin

    Fleet Sales Manager

    NOT RATED

    James Freel

    Service Director

    NOT RATED

  • 1.0 out of 5
    July 25, 2019

    So today I saw a vehicle I liked on there website and made them an offer below asking price, and next there salesman Josh Khan calls me and decides to... argue with me about what the cars worth. If you don't like what I offer then don't call me.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi John, we are sorry to hear about your negative experience at our dealership. We would like the chance to speak with you further about your experien...ce at Crest. Please contact Chad Morris at Cmorris02@vtaig.com at your earliest convenience.

  • 1.0 out of 5
    May 25, 2019

    Last summer I traded in my vehicle for a certified preowned. The process was a bit unorganized but I ignored it due to receiving a "sweet deal". After... the paperwork was done, the car wasn't ready, as promised. I had to sign a paper that allowed me to rent out the vehicle I had traded. It took FOUR days to finally receive the vehicle. A month later I started hearing sqeaking. I reached out to Felix to see if a full inspection was done before they sold the vehicle. He said yes. A month later I had to replace the rotors. Two months later, the car would not start. The battery died and Firestone said it looked at least TWO YEARS old. I reached out to the dealership, no response. It has been less than a year, now I need a new TRANSMISSION. I contacted the dealership. No one has gotten back to me. Of course, the warranty just expired. I feel like I was sold a beautiful lemon. They were so eager to get rid of it, they were deceptive about it's condition.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello, we are sorry to hear about your negative experience at our dealership. We would like the chance to speak with you further about your experience... at Crest. Please contact Chad Morris at Cmorris02@vtaig.com at your earliest convenience.

  • 3.0 out of 5
    April 1, 2019

    Family and I went in to look at a vehicle on the used car lot. Was lied to about the history of the vehicle (why do they do this when they also provide... the carfax that contradicts their story). In any case, after test driving and giving it the once over, agreed on price and bought the vehicle. Since I knew what I wanted and have done my research, I knew more than the sales person about this vehicle. Completely understandable as they don't sell this make. First thing, I was told that the toll tag that was on the windshield would be covered by them for a couple days. They also said that I could just get the toll tag added to my account. Well, when I tried to get it changed the next day, they (NTTA) told me that the tag number was not good and I would have to get a new one. So now, a little over a month later and I get a bill starting from the minute I drove it off the lot for the tolls. This was really just for the trip home and one the next day back to the dealer to finish one last bit of paperwork. So much for them covering it for a couple of days. Second, I asked for a keychain and was told they didn't have any. What kind of car dealership doesn't have keychains? The sales person said they would get me a keychain of the make of the vehicle I bought and send it to me, but a month and a half later and no keychain, I am not holding my breath. Finally, went back in a few weeks after purchase because they were going to get me a second key made. Well, they did that, but it came with a battery that was just about dead. About 5 minutes from the dealer, a light came on, on the dash, saying the key battery was almost dead. Not a huge deal obviously, but still a few bucks to replace the battery in a brand new key. I get that this was a subcontractor for them doing the keys, but how does that even happen? These are all the types of little things I would not expect to happen from a high end dealership, it is attention to detail that typically sets them apart.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are sorry to hear that you were unsatisfied with your visit to Crest. We would like the chance to speak with you further regarding your time... with us. Please contact Kevin Healy - KHealy@vtaig.com at your earliest convenience.

  • 1.0 out of 5
    September 27, 2018

    I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have run... flats and was told it was safe to drive on the flat. I was put in touch with a service guy named Bryan. Bryan told me not to bring my car in because he did not have my tire in stock and actually the tire was backordered from manufacturer. He also indicated that he was not going to authorize a loaner due to the extent of time it might take to get a loaner. This part I understood. What I did not understand was his unwillingness to help guide me through what to do. I asked him about a similar tire in another brand. He told me, "I don't have any tires in your size in stock"! Really? In all of DFW not a single tire in my size? Then he proceeded to tell me to get a tire from Discount Tire! Unbelievably terrible service. Bryan could care less that I was stranded and did not know what to do about getting a tire. He was rude and very unprofessional. I asked to speak with manager but had to leave a message which was never returned. I will NEVER buy another car from Crest Cadillac!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    After posting this review, I did hear back from the service manager, Randy Nabors. He was very interested in making right this situation. I truly be...lieve he does care about his customer experiences and retention and will do what he can to help. I will make sure in the future I contact Randy for all my service needs.

  • 5.0 out of 5
    September 9, 2018

    Top notch, hi end dealership. My salesman Kenneth answered all questions and really made me and my wife feel at home. He took the time to answer all questions... and let us test drive as many cars as we wanted with no hesitations. I really believed he wanted is to leave very satisfied. This is the reason I am and will continue to be a repeat customer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your positive comments about Crest Auto Group, and congratulations on your new car! We're glad to hear we delivered such a great... experience.

  • 5.0 out of 5
    August 11, 2018

    Gene Reeves has been handling my aut service since 1999 when I bought my first car there, a 1999 Isuzu Trooper. Then a 2004 Escalade, a 2014 SRX, a 2016... CT6, a 2017 XT5, and now a 2017 CT6. I've NEVER had anything to even think about being upset over. Top shelf service department, top shelf sales experiences.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Sung

    Cadillac Sales Manager

    NOT RATED

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