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I WAS SOLD A BAD CAR
WISH I COULD GIVE THEM A 0 STAR RATING I BOUGHT A DODGE CARAVAN 3 WEEKS AGO CHECK ENGINE LIGHT WENT ON TWICE CAR STALLED ON THE FREEWAY WITH ALL 5 KIDS IN THE CAR (had a 3 month old with me ) BRAKES THAT SQUEAK SO BAD ! THEY GAVE ME A COMPANY RENTAL CAR WHICH HAD A FLAT !!!!! POOR SCOTT IN SERVICE AND JOSEPH IN SALES GOT YELLED AT BY ME AND IM SO SORRY I KNOW THEY HONESTLY JUST WANTED TO HELP ME BUT WHAT PISSED ME OFF WAS WHEN THERE SALES MANGER GOT IN THE VAN STATING HE HEARD NO SQUEAKY BRAKES WHEN WE WENT FOR A TEST DRIVE TODAY I LOST IT (CRYING IN TEARS THE WHOLE TIME HE EVEN STATED I WAS CRAZY !!!) I WISH I COULD POST A VIDEO SHOWING MY ISSUES I RECORDED SO EVERYONE CAN SEE HOW MISTREATED I WAS! I CAN HONESTLY SAY I WAS SOLD A 🍋 LEMON AND THEY HAVE LAWS THAT PROTECT PEOPLE LIKE ME !!!!!! ALL I WANTED WAS MY MOMMY VAN FOR MOTHERS DAY AND ENDED UP WITH A DAM NIGHTMARE!!!! BTW IM IN A RENTAL AGAIN BUT I HAVE NO HOPE THEY WILL FIX THIS CAR !!!!!!! THIS IS THE 4TH TIME I HAD TO GO BACK WITH ISSUES ON THE VAN ! SAD TO SAY IVE BOUGHT OTHER CARS FROM THEM AND NEVER HAD AN ISSUE WHY NOW WHY WAS A RETURNING CUSTOMER TREATED SO BADLY I HAVE NO IDEA
Great service, everyone was helpful. Good deal on our Ford Suv and very low mileage for the price!
Hi Shantelle, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Ford Escape purchase at Worthington Ford.
Very easy process. Mario was very helpful selecting my vehicle, and looking at my needs as well as price point.
Hi Pamela, thank you for your wonderful response to the quality of service our Staff provides! At Worthington Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Not friendly at all took car to be service twice first time brakes we’re squeaking and the handle on my inside my car came off the car I had just purchased it 7 months ago then I had to go back again for the same problem again I had to ask them what they did instead of them telling me what they did the only time I got frendly service when they were trying to sell me the car I guess once you take buy the car the smiles come down 🤪
Julie, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please contact Stefan Adams Service Director at 562-420-3333 ext 400 or firstname.lastname@example.org to discuss this matter further. Thank you.
Not a good experience
This is not a dealer that I would not want to deal with again. I had work done on my car and the entire incident was one misunderstanding after another; it almost bordered on deceptive practices. The service writer “Mike” said that he was just misunderstood, but he also stated that he was misunderstood many times. It started with the initial phone call on Monday. After I explained that the car was throwing an error code for a downstream O2 sensor I asked if I needed to make an appointment to get it serviced in a reasonable amount of time, as we were driving to San Diego Thursday. It turns out that I have a CPO extended warranty on the car so I also told him about the heater not working. Mike said that “now I had an appointment” and I could bring it right in. I took the car in and Mike said that it would take a little time and would I like a ride home, I said yes. It took four hours to get a ride home. The driver was running other errands, like picking up bottles of water. When I finally made contact with him, he said that no one told him I was waiting. After I was home for a few hours I called Mike to ask what was happening and was the repair covered by the extended warranty. He said that he would check and call me right back. After over an hour I called Mike back and he said that “yes the repair was taken care of and covered” and I could have a rental car, as they could not look at the heater until the next day. I called Mike again around noon the next day and asked what was happening. He said he would check and call me right back. After an hour I called him again and he said “the wires on the heater sensor looked like they had been cut”. I mentioned that we had a problem with rodents in the past and maybe they had finally broke. He said that rodent damage was not covered by the warranty and it would cost me $430 and they had to order a part, but I could have the car in the morning. On Wednesday I called Mike and asked approximately when my car would be done, as I would need about an hour to drop off the rental car and get a ride back to the dealership. He stated that he would check and call me right back. After an hour I call him again and he stated that the O2 sensor was done, but they had not looked at the heater yet. I said that I would be over to pickup the car. It turns out it was the wires on the O2 sensor that were damaged and the $430 was for the O2 sensor, not the heater. I would never have authorized $430 for an O2 sensor as the part was $33, at a Ford dealer, and it would take me about a half an hour to install it. When I asked Mike about the misunderstandings he said “he was sorry but that happened all the time and customers hear what the want to hear”. In the car when I picked it up was a card asking if you were going to give a negative review, please call first so I called the number on the card. The number went to the main switch board. I explained why I was calling and the operator said she would transfer my call to someone who would take care of it. She transferred the call to a service writer. Another example of grandstanding that meant nothing. I realize that Mike and the department were harried, but from my point of view this just seemed like I was strung along with half truths through the entire period.
Hello David, thank you for sharing the details of your experience with us and bringing it to our attention. We would like the chance to talk to you further so please do call our Service Director, Stefan Adams, at 562-420-3333 ext 400 or email@example.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.
I purchased 2017 Ford Transit passenger van in the
I purchased 2017 Ford Transit passenger van in the beginning of September and drove it back to the San Francisco Bay Area. When I bought it I was told the vehicle was fully serviced, only to find the oil needed changing and the tire pressure light and oil light was on when I got in the van. When i got back to SF, I found a crack in the roof that they initially told me was my fault. Then they told me to make the 460 mile drive to bring the vehicle back to be repaired because that was the only way to solve the problem. Finally, they told me to get an estimate for repair locally and rejected TWO different shop's estimates. I have been very patient going back and forth with two Ron and his boss Hamid trying to resolve this. I would have preferred used the 10 day exchange policy offer to get an undamaged vehicle that doesn't require further time and money investment. Instead they took two months to even offer to fix the damaged vehicle they sold me.And on top of that I had to go to DMV to complete my registration which is always done from the dealership you buy from.And for in DMV a paid extra $153 to complete the registration. Stay away from this place.
Hristiyan, we deeply regret to hear about your experience with our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like the chance to talk to you further so please do call Stefan Adams, our Service Director, at 562-420-3333 ext 400 or firstname.lastname@example.org at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Time for a new car?
I was not ready to buy a new car; I bought a ford Fiesta from Cal Worthington of Long Beach 3 years ago and I really loved that car. A few weeks ago someone TBoned us and my poor Fiesta paid the price. I needed a new car. I went to Worthington of LB because they gave me a chance at a car when no one else wanted to. I was right to go there. I was treated with respect, Armando was great not pushy, and direct with questions and answers. I told him which car I was looking at and he got it ready for the test drive; by the time we were back I knew I wanted this car. The paperwork was fast and off I went to meet Joe. Folks ask for Joe M. He was working that papaer work and got me a nice discount. He did not try and sell me anything I did not want. After the car accident I learned that GAP is good to have. I had my sister drive me and Joe said send her home you are driving home. Armando C and Joe M make A great time. I have the Focus now and I'm actually really enjoying the slightly bigger car. No I was not ready to buy a new car but l needed to. I'm glad I went and met these two guys; they made the process easy and pleasant. Thanks gents!
Leticia, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your business! Take care!
AR/ Collection Customer
Excellent service as usual. Mike Gonzales and the service technician made me proud to be a Ford owner. Great job!!
Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Always happy with their service!
Worthington Ford is simply the best! Very happy with their service. I wouldn’t go anywhere else.
Excellent service and communications
Your Service Team went out of their way to keep me informed every step of the way. My car was expertly repaired and is running perfectly! Thanks for doing such a great job!
Dennis, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!