Reviews
EXCELLENT CARE
The welcoming atmosphere and the actual physical conditions of your dealership it is beautiful and very clean. The service team were excellent and explained the process very clearly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Gerald KIA
Sales representative and sales manager were comfortable to work with, and ultimately negotiate a deal with. We would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Matt Gerald - mgerald@geraldauto.com
75k check up
Always easy to schedule, friendly service and super clean working conditions. Service fast and good. You are part of the family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your kind words about your experience at Gerald Kia of North Aurora! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service and staff.
Easy to schedule, service done on time, friendly and knowledgeable service staff. Clean facility. Spacious showroom with huge selection on the lot.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brenda, thank you for the feedback! We are happy to hear about your positive experience at Gerald Kia of North Aurora, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Routine service for my Optima
Service staff was professional and work on my Optima was completed as promised. Waiting area and facility was clean and had amenities to the customers. Service requested was performed in the time frame given. Great service at Gerald Kia of North Aurora.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out Randy! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
John Leigh
The service I received was very good and they made me feel like I was important to their dealership. Service was completed by the time they said it would be.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service
It was good, wait was 40 minutes for an oil change. Had a TV, drinks, and popcorn. Every one was really nice
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
ROBERT BRIGGS
EVERYONE IS ALWAYS CHEERFUL. EVERYTHING ALWAYS ISCORRECT. THE SERVICE PERSONNEL GO OUT OF THEIR WAY TO INSURE THAT WORK PERFORMED IS DONE RIGHT AND DONE ON A TIMELY BASIS SO I CAN GET BACK TO TAKING CARE OF MY BUSINESS.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service
Staff is friendly and professional. Waiting area was clean and well stocked with snacks and beverages. Bathrooms were very clean.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Bryan. We look forward to seeing you again in the future! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Oil change
The workers are always friendly. The waiting area is very nice. I appreciate the tea and treats in the basket. The popcorn is tasty when it's available.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com