Reviews
I had an outstanding experience car shopping at BMW of
I had an outstanding experience car shopping at BMW of Silver Spring. Lonnie Overby was extremely patient, very knowledgeable and gave honest recommendations. He took great care in understanding my must haves, allowed me to see the vehicle before we even started the process of purchase, and did not rush or pressure me into buying a vehicle. Lonnie is a great salesman and very helpful. He is honest up front and has your best interest. It is about the right fit and making sure all your needs and wants are met when dealing with Lonnie! Thanks Lonnie and Gen for your great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mkarugia, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Purchase with LONNIE
I had an outstanding experience car shopping at BMW of Silver Spring. Lonnie Overby was extremely patient, very knowledgeable and gave honest recommendations. He took great care in understanding my must haves, allowed me to see the vehicle before we even started the process of purchase, and did not rush or pressure me into buying a vehicle. Lonnie is a great salesman and very helpful. He is honest up front and has your best interest. It is about the right fit and making sure all your needs and wants are met when dealing with Lonnie! Thanks Lonnie and Gen for your great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had an amazing experience with Nate Vitek
I had an amazing experience with Nate Vitek at BMW of Silver Spring. He was very nice and courteous. He wasn't pushy. I would highly recommend working with Nate to purchase your new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
Nate and Gen were more than great throughout the whole process of buying my 2023 BMW 330. Very helpful and provided perfect service! Nate always returned my calls and answered every question I had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing experience
Excellent car selection and staff!!! I came in looking for a new vehicle and Lonnie greeted me from the moment I walked in and guided me through the whole thing. I’m a very indecisive person so we went through a good 10 cars test drive a few and thought and couldn’t find anything but Lonnie was determined and finally hooked it up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Shayne, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Kyle was a pleasure to deal with.
Kyle was a pleasure to deal with. He was prompt, courteous, and kept me at ease during the process. He is very knowledgeable with the BMW line.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!
Grant is courteous, responsive, and efficient.
Grant is courteous, responsive, and efficient. He is a true professional. Great to deal with and I would highly recommend him to anyone visiting BMW Silver Spring for their service needs. I have worked with Ron Ptak, Joe Diss and Rachel Rhea and would extend the same praise their way as well. They make a great team in the Service and Parts department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jamie, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Thanks again for the recommendation, and have an amazing day!
Kyle was extremely professional and a pleasure to work
Kyle was extremely professional and a pleasure to work with. He was extremely prompt and closed on my deal in a timely manner. I would recommend Kyle to any one looking to invest in a vehicle. Thanks again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!
Excellence Embodied - Highly Recommend!
Thank You! Thank You! Thank You! I am by no means new to car buying and know very well how stressful and anxiety inducing the process can be especially when buying from a “Big” or luxury car dealer; none of those anxieties or stress triggers were found at BMW of Silver Spring largely in part to Harold and Aaron. I’m a 4x returning customer for a reason! Thanks to them I was able to get the fully loaded X5 I had been eyeing for a while and make it work in my budget without any of the typical pressures associated with dealerships in general. Hands down an optimal car buying experience, professionalism, friendly, and efficient - I recommend Harold to help you find your car and Aaron to close the deal!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Pierre, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Satisfied customer
For a second purchase of a car I couldn’t think of a better place than BMW of Silver Spring and specialty with M Harrold Shelby. He sold me my first BMW and left me a great experience. Very nice guy, knowledgeable and really patient. Keep his name on your records you’ll be well served.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Abu, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
