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BMW of Silver Spring

(5,856 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,856 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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OUTSTANDING TEAM - -- GREAT VEHICLE

Because of Harold Shelby I had an OUTSTANDING experience with BMW of Silver Spring. Harold wasn't aware at the time that he first contacted me that I had prioritized your vehicle, which I ended up buying as second on my list. The vehicle I prioritized had the cognac interior and was AWD. However, because of Harold's excellent salesmanship and his professional persistence, I reconsidered and was convinced that not only do I want this car, but I loved working with this team. This was further confirmed by my interaction with Aaron Devane in finance and Sheriff Akeju, who Harold referred to as the My BMW Genius! What a team! They made a perfect first impression for me! And, the vehicle itself has exceeded my expectation as well. I am so so pleased with the performance and the handling of this vehicle. It just glides! The 'creature features' that are offered are beyond my expectation as well. What a phenomenal vehicle. I am so so pleased and I'm so glad Harold got me redirected to the right team and the right vehicle. Thank you BMW of Silver Spring for promoting a phenomenal team and providing a great vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Because of Harold Shelby I had an OUTSTANDING experience

Because of Harold Shelby I had an OUTSTANDING experience with BMW of Silver Spring. Harold wasn't aware at the time that he first contacted me that I had prioritized your vehicle, which I ended up buying as second on my list. The vehicle I prioritized had the cognac interior and was AWD. However, because of Harold's excellent salesmanship and his professional persistence, I reconsidered and was convinced that not only do I want this car, but I loved working with this team. This was further confirmed by my interaction with Aaron Devane in finance and Sheriff Akeju, who Harold referred to as the My BMW Genius! What a team! They made a perfect first impression for me! And, the vehicle itself has exceeded my expectation as well. I am so so pleased with the performance and the handling of this vehicle. It just glides! The 'creature features' that are offered are beyond my expectation as well. What a phenomenal vehicle. I am so so pleased and I'm so glad Harold got me redirected to the right team and the right vehicle. Thank you BMW of Silver Spring for promoting a phenomenal team and providing a great vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Excellent experience here.

Excellent experience here. No pressure at all. Nate vitek took great care of my daughter and I and we purchased her first car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

Nate vitek is who you should ask for

Had a great experience with Nate Vitek. Never felt pressured and everything went smoothly and on time. He went above and beyond expectations by delivering the car to us later that day. Highly recommend Nate and the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Rob, thank you for your support! Please let us know if you have any additional questions about the services you received and thank you again for choosing BMW of Silver Spring!

Highly Recommend!!

I had an outstanding experience car shopping at BMW of Alexandria. Lonnie Overby was extremely patient, very knowledgeable and gave honest recommendations. He took great care in understanding my must haves, allowed me to test drive several vehicles and did not rush or pressure me into buying a vehicle. His insight was invaluable to my decision to purchase an X6 and I love it. My overall experience at the dealership was excellent and I look forward to returning to service my vehicle when the time comes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Treva, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

Completely Satisfied

I had an excellent experience at BMW of Silver Spring. My Client Advisor Lonnie Overby was extremely helpful, knowledgeable and valued my needs when selecting my vehicle. I highly recommend BMW of Silver Spring and Client Advisor Lonnie Overby.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I had an outstanding experience car shopping at BMW of

I had an outstanding experience car shopping at BMW of Alexandria. Lonnie Overby was extremely patient, very knowledgeable and gave honest recommendations. He took great care in understanding my must haves, allowed me to test drive several vehicles and did not rush or pressure me into buying a vehicle. His insight was invaluable to my decision to purchase an X6 and I love it. My overall experience at the dealership was excellent and I look forward to returning to service my vehicle when the time comes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Treva, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

Highly recommend Brittany!

Highly recommend Brittany! She helped me find the perfect SUV. She’s great at describing everything you need to know about the vehicle. She’s very helpful and sweet. 100% recommend Brittany!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!

Consumer response

Highly recommend Brittany! She helped me find the perfect SUV. She’s great at describing everything you need to know about the vehicle. She’s very helpful and sweet. 100% recommend Brittany!

Desirea is thorough, thoughtful and pleasant to work

Desirea is thorough, thoughtful and pleasant to work with. I would recommend my friends and family to work with her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Sheena, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

The office atmosphere is very welcoming and friendly MS

The office atmosphere is very welcoming and friendly MS Jackson is knowledgeable about the features in the truck I'm greatly appreciative of her assistance and professionalism

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!