Reviews
BMW of Silver Spring made the custom order of our BMW X5
BMW of Silver Spring made the custom order of our BMW X5 a dream. We previously met with Harold Shelby and his demeanor felt like he was a partner. When we became more serious, we were contacted and pressured by other dealerships, but we knew that we wanted to work with Harold due to his up-front, honest and no pressure approach. As we continued through the process it was great working with Harold. His experience in the business was something we benefited from greatly. Car buying can feel stressful, but not with Harold Shelby and the team at BMW of Silver Spring. They are definitely there to guide and aid you through the process to help you get what you want, not what the dealer thinks you should have. Thank you again Harold and BMW of Silver Spring for making our car buying experience an extremely pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Ordered my new X3 with Dave Strassman.
Ordered my new X3 with Dave Strassman. It was a Great experience, he went over all the available options. He explained each one in detail so I was able to order the car I wanted. My X3 arrived sooner than expected, it's beautiful everything I wanted. Dave went over all the technical stuff in the car. He made me feel confident if I had any questions after delivery, he'll be available to answer them. Gen Awanohara did my financing, it was quick and painless. Based on my driving history he was able to make some great suggestions on additional features I may be interested in. He took. the time to explain the benefits of each one. Both gentleman were extremely helpful. It was the last Saturday and last day of the month (a very busy day) and neither gentleman made me feel rushed. Lastly as a woman walking into a dealership you are never sure what to expect. Dave and Gen were extremely respectful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Trish, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Don’t look anywhere else!
BMW of Silver Spring made the custom order of our BMW X5 a dream. We previously met with Harold Shelby and his demeanor felt like he was a partner. When we became more serious, we were contacted and pressured by other dealerships, but we knew that we wanted to work with Harold due to his up-front, honest and no pressure approach. As we continued through the process it was great working with Harold. His experience in the business was something we benefited from greatly. Car buying can feel stressful, but not with Harold Shelby and the team at BMW of Silver Spring. They are definitely there to guide and aid you through the process to help you get what you want, not what the dealer thinks you should have. Thank you again Harold and BMW of Silver Spring for making our car buying experience an extremely pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
I had a great experience purchasing my vehicle from BMW
I had a great experience purchasing my vehicle from BMW of Silver Spring. Iso and Eric were both hospitable and wonderful to work with. Gen was also very thorough and knowledgeable! I highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Elizabeth, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I orderes my BMW X4 deom Desirea Jackson, the car areived
I orderes my BMW X4 deom Desirea Jackson, the car areived sooner than expected. Ms. Jackson's customer service was impeccable. I would recommend BMW of Silver Spring for New Car Purchases!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Good experience at BMW Silver Spring with Lonne (and
Good experience at BMW Silver Spring with Lonne (and Aaron). Timely response and appreciate the customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Make Nick your Go To Associate!
This was my very first time at a BMW dealership so I didn't know what to expect when I first got there. Nick was assigned as my sales associate and was nothing short of amazing! Even my 12 year old daughter made a comment on his professionalism. Nick was patient with answering all my questions, extremely knowledgeable on BMW vehicles and most importantly, didn't try to up sell me on a more expensive car. He helped me with the features on the car and the app! I would definitely recommend him as your next sales associate and BMW of Silver Springs your dealership to visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Patrice, thank you for your kind review; we are happy to pass along your comments to Nick here at BMW of Silver Spring! Thanks again for the recommendation, and have an amazing day!
Gen was great with helping with financing and took time
Gen was great with helping with financing and took time to fully explain everything that I was getting. He made what could’ve been a stressful process easy and pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Trey, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Nate is a rockstar
Nate and Max were delightful to work with. I purchased a brand new X4 and I was assisted every second of the way! I will be back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Terenci, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
Great customer service
Lonnie was professional. He helped me get all the information I needed to get my next BMW. I am looking forward to work with him again.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, thank you so much for your feedback! Lonnie will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
