Reviews
This was my very first time at a BMW dealership so I
This was my very first time at a BMW dealership so I didn't know what to expect when I first got there. Nick was assigned as my sales associate and was nothing short of amazing! Even my 12 year old daughter made a comment on his professionalism. Nick was patient with answering all my questions, extremely knowledgeable on BMW vehicles and most importantly, didn't try to up sell me on a more expensive car. He helped me with the features on the car and the app! I would definitely recommend him as your next sales associate and BMW of Silver Springs your dealership to visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Patrice, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Ron helped me buy my first car a 5 series but has been
Ron helped me buy my first car a 5 series but has been helping my family for years. He made the process so easy and was incredibly helpful at purchase time and after. Great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Trey, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Five Stars?
Five Stars? Brittany deserves every one of them because she's a *rock star*. We couldn't possibly be happier with her attention, engagement, and support throughout the entire process. This is how car buying should be. So impressed. Thank you, Brittany!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Greg, congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
I recently bought a BMW i4 from BMW of Silver Spring.
I recently bought a BMW i4 from BMW of Silver Spring. Kyle Greene was an outstanding advisor, helpfully introducing me to BMW's first fully electric sedan and explaining its features. He was thoughtful and not at all pushy through the sales process, and has been superbly responsive regarding questions I have had since my purchase. Gen Awanohara also provided me with very valuable advice through the financing process. Keep up the great work team BMWSS!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Teb, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
The sales rep Paul John was a joy to work with.
The sales rep Paul John was a joy to work with. I was able to find the exact vehicle I was looking for and Paul went above and beyond to take care of me. We were able to close the deal quickly and at a great price. The Business Manager I worked with Gen Awanohara was great as well. We were able to go over all options for coverage. Gen was also very professional and efficient when it came to the paperwork to finalize the deal. Great Dealership with plenty of options. The have a great inventory and was impressed by the showroom. There was a limited edition BMW M4 “KITH” which was very nice to see in person as it is very rare.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
So, the first word that comes to mind?
So, the first word that comes to mind? Rockstar. Brittany is so engaged, so thoughtful, so efficient. Honestly? This is what car buying should be. I've never felt more taken care of from a car salesperson. So impressed. Whatever they're paying her, she deserves a bonus, because we'll be back for our next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Greg, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
We always get best service for our time and price.
We always get best service for our time and price. Very professional and Desirea always goes to next level.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Desirea is very helpful, respectful and honest.
Desirea is very helpful, respectful and honest. I purchased both BMWs from her. Thank you for a pleasant experience and I’m sure I will buy my next car from her.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
I ordered my BMW with Desirea Jackson and the build was
I ordered my BMW with Desirea Jackson and the build was extremely delayed, no fault of the dealer. Desirea communicated with me throughout and was a pleasure to work with. When the car arrived the wait was well worth it. My experience picking the vehicle up was great as well. When I purchase my next BMW, I intend to go back to BMW if Silver Spring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team, Desirea Jackson will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Brittany Barret was fantastic
Fantastic experience for the order/delivery of new 2022 BMW X5 45e. Brittany Barrett was the sales person that helped me from start to finish. She was very professional, always responded quickly to my e-mail/test questions, kept me apprised of the vehicle status during the order/production/delivery process and provided great hands on instruction when I took delivery. I highly recommend Brittany.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
