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BMW of Silver Spring

(5,856 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,856 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Harold Shelby did an amazing job, he gave us time to

Harold Shelby did an amazing job, he gave us time to decide and made the process of buying our car easy. Pedro Delgado too made the financing process smooth and easy. I would definitely recommend him and the staff at BMW of Silver Spring.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

After ordering my BMW X7 through another dealership, I

After ordering my BMW X7 through another dealership, I was told I wouldn't get the vehicle for another 2 months. I joined a FB group for X7s and a member suggested I reach out to Nate Vitek at BMW of Silver Spring to see if he could get me a quicker delivery date. I reached out to Nate and he immediately stopped what he was doing and helped me quickly get an order in and within a day I had a production number. The vehicle arrived in less than a month, just on time for my wife's birthday!! (it was a gift for her). When I went to the dealership to pick up the vehicle, the process went smooth and the finance manager didn't try to pressure me into getting any extra warranties, but he took the time to explain my options to me. Nate walked me through the entire vehicle and explained all of the different options. He even told me I could bring my wife back so that he could explain everything to her as well. I couldn't have asked for a more seamless and quality experience! Happy to have our first BMW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Hakim, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Roberto was great and Working out everything for us.

Roberto was great and Working out everything for us. Max, the sales manager, was willing to Work with us. Good people to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about the services you received and thank you again for choosing BMW of Silver Spring!

Go see Lonnie at BMW of Silver Spring

If you go to this dealership, I recommend you talk to Lonnie. The best experience you can have buying a BMW. He is super knowledgeable, knows what he is doing, and very friendly. Go see Lonnie!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

GREAT EXPERIENCE WITH NATE VITEK

After ordering my BMW X7 through another dealership, I was told I wouldn't get the vehicle for another 2 months. I joined a FB group for X7s and a member suggested I reach out to Nate Vitek at BMW of Silver Spring to see if he could get me a quicker delivery date. I reached out to Nate and he immediately stopped what he was doing and helped me quickly get an order in and within a day I had a production number. The vehicle arrived in less than a month, just on time for my wife's birthday!! (it was a gift for her). When I went to the dealership to pick up the vehicle, the process went smooth and the finance manager didn't try to pressure me into getting any extra warranties, but he took the time to explain my options to me. Nate walked me through the entire vehicle and explained all of the different options. He even told me I could bring my wife back so that he could explain everything to her as well. I couldn't have asked for a more seamless and quality experience! Happy to have our first BMW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Hakim, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Ronald Askew’s superb customer service is the reason I

Ronald Askew’s superb customer service is the reason I purchased my second BMW here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

I’ve used Desirea now on multiple purchases.

I’ve used Desirea now on multiple purchases. She extremely pleasant, knowledgeable, and gets me the best deals available! I highly recommend her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I had an excellent experience at BMW of Silver Spring.

I had an excellent experience at BMW of Silver Spring. Eric Lovo is great to work with, very responsive, and went above and beyond with any questions I had! The finance managers were also very professional and helpful during the purchase of my new vehicle. This was the 2nd car we purchased from here and won’t be the last. I would highly recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Ask for Harold Shelby!

Our experience with Harold Shelby was awesome! We would give more than 5 stars, if possible. He recently assisted us with the purchase of a 2019 BMW X3M with professionalism, courteousness, kindness and so much patience as we wanted to review as many offerings as possible. We felt treated with respect and valued. The whole experience was stress-free, and Harold even proposed to return the plate of our traded vehicle to the MVA and to fill the tank of our new BMW. There are no words to express our gratitude to him. If you feel you need that extra attention, gentleness and patience, I highly recommend you ask for Harold Shelby.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Kyle Greene is amazing He's very honest and cares

Kyle Greene is amazing He's very honest and cares about working with clients from answering all questions with direct answers Seek kyle out when you go silver spring bmw !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!