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BMW of Silver Spring

(5,856 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,856 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Bought my 2nd car from David Strassman and it was a

Bought my 2nd car from David Strassman and it was a wonderful experience. Ordering the car was easy, all of my tedious questions were answered and delivery was quick. Gen in finance made closing the deal quick and he explained everything very well. I couldn’t be happier w the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

This is my first BMW purchase and the entire experience

This is my first BMW purchase and the entire experience was excellent. Everyone at the dealership was courteous and friendly. The service I received from Gen and Brittany was second to none. BMW Silver Spring is not the closet BMW dealership to my house but I will definitely make the trip out to see them when needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

It was a pleasure working with Brittany.

It was a pleasure working with Brittany. She made the buying process smooth. She was always available to answer questions and make the process as efficient as possible. Highly recommend working with her if you are looking to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Excellent experience with Nate and Gen to purchase my new

Excellent experience with Nate and Gen to purchase my new X1. Thank you for finding my new car and the wonderful service !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

I bought 4 new cars from Mr.

I bought 4 new cars from Mr. Scott Sohn so far and hoping more soon. His service is always focused on customer side and bring up the best deal. The dealer is lucky to have Scot and I did have his assistance on my BMWs. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Brian, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle.

Great experience to purchase a car !

Excellent experience to purchase my new X1. A special thank you to Nate Vitek for finding the perfect car ! I appreciated him listening to what I wanted and he found it !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Sue, congratulations on your new vehicle! We hope you continue to choose us for all your automotive needs! Take care!

Harold Shelby is an outstanding client advisor

Harold Shelby has been an outstanding client advisor in the purchase and delivery of our BMW 740e from BMW of Silver Spring. He facilitated and expedited our purchase and always was helpful, informative, responsive, and professional. He answered our calls and texts immediately or very quickly, and Harold always came back with helpful information. We live in North Carolina, so our purchase involved shipping our car from Maryland to our home. That proved to be no problem at all for Harold. He handled the arrangements and shipment expeditiously and, at least for us, easily. Our BMW arrived in beautiful shape, expertly detailed, and just as Harold had stated. And it was fully gassed and fully charged thanks to Harold and BMW of Silver Spring. And on top of all that, Harold answered all of our detailed questions on the operation of the car and, furthermore, put us in contact with the BMW Genius to answer any further questions that might arise. We just can’t write enough positive things about Harold to do him justice. We highly recommend Harold Shelby as a client advisor, and the first person we will call for our next car will be Harold.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

Harold Shelby has been an outstanding client advisor in

Harold Shelby has been an outstanding client advisor in the purchase and delivery of our BMW 740e from BMW of Silver Spring. He facilitated and expedited our purchase and always was helpful, informative, responsive, and professional. He answered our calls and texts immediately or very quickly, and Harold always came back with helpful information. We live in North Carolina, so our purchase involved shipping our car from Maryland to our home. That proved to be no problem at all for Harold. He handled the arrangements and shipment expeditiously and, at least for us, easily. Our BMW arrived in beautiful shape, expertly detailed, and just as Harold had stated. And it was fully gassed and fully charged thanks to Harold and BMW of Silver Spring. And on top of all that, Harold answered all of our detailed questions on the operation of the car and, furthermore, put us in contact with the BMW Genius to answer any further questions that might arise. We just can’t write enough positive things about Harold to do him justice. We highly recommend Harold Shelby as a client advisor, and the first person we will call for our next car will be Harold.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

I closed the deal on my new car with Ms.

I closed the deal on my new car with Ms. Karen Herbert and absolutely loved her. She was very warm and comfortable to work with and she made the experience very personable for me which I greatly appreciated. I would recommend her based on her years of expertise but also because she is a great person to get to know. I love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

The Best Car Buying Experience Ever!!!

I had a great experience at BMW of Silver Spring. Mr. Harold Shelby answered all my questions with honesty and went above and beyond, I would recommend this dealer and ask for Mr. Shelby. You will not be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jahfarie, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!