Reviews
Great Dealership, Great customer service, and nice kind
Great Dealership, Great customer service, and nice kind people. Desirea was amazing to work with and I would come back in an instant to buy another car with her at BMW of Silver Spring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
She was very helpful by answering all the questions which
She was very helpful by answering all the questions which i had very patiently. We give 100/100 for the excellent work she is doing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about the services you received and thank you again for choosing BMW of Silver Spring!
Desiree is a star!
Desiree is a star! I have purchased two cars from her in the last year. I never wasted a moment of my time sitting at her desk. When I closed on both of them I was in and out at no time at all. The dealership is like all other BMW dealerships including good coffee. I would definitely buy a third car from BMW of Silver Spring.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Rachel Rhea it’s an excellent service advisor!
Rachel Rhea it’s an excellent service advisor! Every visit at BMW Silver Spring is easy and perfect. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great service from Rachel and her wonderful team at BMW
Great service from Rachel and her wonderful team at BMW of Silver Spring. Appreciate the through explanations and timely follow up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bogdan, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
This dealership is way above the few I have visited and
This dealership is way above the few I have visited and shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service techs videos of what was done shows great feed back on what service was performed showing again what great customer service you can expect!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lisalisa, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Buying a new car with Brittany was a fantastic
Buying a new car with Brittany was a fantastic experience. She's extremely nice and very patient, listening to our every needs. Picking up the car was super easy and we were glad we had Brittany to make the new car buying experience fun! Thank you Brittany!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Buying made easy.
Buying made easy. All you need is Harold Shelby and your experience will be outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Pete, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Terrific dealership and staff!!
This dealership is made up of friendly and professional people. My salesman, Harold Shelby, could not be friendlier or more helpful. He treated me as I would expect to be treated by a top notch dealership, and he is good to his word. If he says he will do something, including returning your call, he does it. Even though I live in Texas I get better treatment and a better deal than I can in Houston. This is the second time I have dealt with BMW of Silver Spring. When my lease is up I expect to return. Thank you Harold, and thank you BMW of Silver Spring for making my experience a great one to remember.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
This dealership is made up of friendly and professional...
This dealership is made up of friendly and professional people. My salesman, Harold Shelby, could not be friendlier or more helpful. He treated me as I would expect to be treated by a top notch dealership, and he is good to his word. If he says he will do something, including returning your call, he does it. Even though I live in Texas I get better treatment and a better deal than I can in Houston. This is the second time I have dealt with BMW of Silver Spring. When my lease is up I expect to return. Thank you Harold, and thank you BMW of Silver Spring for making my experience a great one to remember.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
