BMW of Silver Spring

I purchased a 2021 BMW 750i from BMW of Silver Springs in October of 2021. The experience was fantastic. Harold Shelby was my salesperson and he is the best. He walked me through the entire process virtually. He helped me secure a reasonably priced transport company to deliver the car to my door (I live in NC). We were able to negotiate price, sign paper work, pay for the car and get it delivered in 7 days. I am really pleased with the experience. I highly recommend Harold Shelby and BMW Silver Springs.

After spending the entire day shopping for cars at other dealerships I was extremely frustrated. The salesmen at the other dealerships were pushy and condescending and I think even if I had found a car I had really liked, I would have said no on principle. Getting to BMW of Silver Spring and working with Desirea was refreshing. She was professional, direct, answered every question we had, and helped us find exactly what we were looking for. I’m grateful she was there and willing to offer her help and willing to stay late to get us the car we wanted. We plan to go back to upgrade two other cars and we will certainly be working with her again.

My car buying experience with Desirea was awesome! She was well informed, friendly, and extremely professional. She communicated well via telephone, text, and email and was prompt when I arrived for my appointment. I was able to get the car I wanted and it was a very pleasant experience. I definitely will recommend Desirea and BMW of Silver Spring to others!

I would like to stress the importance of effort. After a BIG hiccup, the staff came through with a great joint effort to resolve and add to our experience. Special thanks to Mr. Aaron for his extra efforts to finalize the deal and leave us smiling as we signed the last documents and walked away happy. Thank you Mr. Aaron.

Purchased my X5 M50i from Harold Shelby after literally walking away from another BMW due to terrible customer service. From first contact Harold treated me like a VIP and the VIP treatment continued even after I picked up the car. Harold made sure I got the veteran discount (even though I didn't know there was one) and he kept me fully informed all the way through the process. Harold even sent me pictures of my car being loaded off the truck straight from the factory and stayed beyond closing time to allow me to pick up my car that same day. Harold has earned my current business and all of my future BMW purchases. There are two BMW dealerships closer but I will gladly take the longer drive to do business with Harold, Gen and the rest of the folks at BMW of Silver Spring.

Extra Effort goes a long way. I'd like to thank the staff at this location as their teamwork and efforts resolved a BIG hiccup in our continued purchase of the M5. A special THANK YOU goes to Mr. Aaron and his EXTRA EFFORTS to close and get the documents signed as he was able to keep us smiling and happy with our purchase of the M5. Thank you for all your Extra Efforts.

Great experience, buying my BMW X5. My purchase went pretty smoothly my sales person Mr Shelby was very helpful and upfront and I would purchase from this dealership again.

Purchased an X5 m50i from Eric Lovo. This is our second new car purchase from Eric and he has been awesome to work with. He is knowledgeable, responsive and above all, fair and completely honest. There is no need to follow up with Eric as he is always on top of things. It's an absolute pleasure working with someone who knows his product and enjoys what he is doing.

Purchased an X5 m50i from Eric Lovo. This is our second new car purchase from Eric and he has been awesome to work with. He is knowledgeable, responsive and above all, fair and completely honest. There is no need to follow up with Eric as he is always on top of things. It's an absolute pleasure working with someone who knows his product and enjoys what he is doing.

Nate Vitek is a great sales representative who made my X5 SUV purchase being a wonderful experience. He tried everyway he could to support the completion of the transaction to settle and deliver the new car to my home on the target date. I truly appreciated his help.