Reviews
Harold Shelby is the best!!!
This is my first time buying a vehicle from a BMW dealership and I must say it was one of the best buying experiences I have ever had. Harold Shelby was outstanding! He was very patient, attentive and accommodating. He truly made our purchase seamless. I would recommend Harold to anyone looking to make a purchase from the BMW Silver Spring location and I will be buying from Harold again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new BMW, Vincent! We're glad to hear Harold delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Kyle was awesome to work with! He was extremely...
Kyle was awesome to work with! He was extremely responsive in working out a great deal for my purchase of the M440. He is also very knowledgeable about the car and was able to answer any questions I had. I would happily go back and buy another car from him
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to Kyle here at BMW of Silver Spring! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
This is my first time buying a vehicle from a BMW...
This is my first time buying a vehicle from a BMW dealership and I must say it was one of the best buying experiences I have ever had. Harold Shelby was outstanding! He was very patient, attentive and accommodating. He truly made our purchase seamless. I would recommend Harold to anyone looking to make a purchase from the BMW Silver Spring location and I will be buying from Harold again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to Harold here at BMW of Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I am delighted to work with Kyle in purchase of my X3. He...
I am delighted to work with Kyle in purchase of my X3. He was very responsive and helped me in selecting the car I was looking for. He has a professional attitude of dealing with customer and deserve recognition.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mtusa, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
best car buying experience
I had the best car buying experience ever thanks to BMW of Silver Spring salesman Harold Shelby! I had the pleasure of working with Harold Shelby and I cannot say enough about how pleasant and smooth he made the process. He was extremely informative, patient and understanding. I HIGHLY recommend working with him if you are planning to buy a BMW as he made my first time BMW buy worth the while.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sean, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Great experience of buying a new BMW
The sales representative Mr. Nate Vitek has been the top sales person who made my BMW X5 purchasing being a wonderful experience. He provided necessary information I needed and supported in every way he could to make the purchasing complete without major issues. I truly appreciated his help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ruth, congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Brittany was absolutely fantastic to work with. She...
Brittany was absolutely fantastic to work with. She helped us lease two cars, including one that we built from scratch. She also facilitated two trade ins. The process could not have been smoother or more pleasant. I highly recommend Brittany to anyone looking for expertise without ego!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Working with Gen was a real pleasure. He was...
Working with Gen was a real pleasure. He was enthusiastic, informative and knowledgeable and he moved us through the many decisions that had to be made quickly and in a totally informed manner. He presented exactly what the image is that BMW should be presenting. We would be happy to work with him again on what we know will be a future BMW purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Great Experience with the sales associate.
It was a pleasure working with Harold Shelby. He made the buying experience extremely pleasant. Harold kept me fully advised of the progress of the car through the CPO process and provided numerous pictures and videos of the car to assure me of its excellent condition thus relieving me of any concerns I had about buying an expensive used car online.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bose, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
The MVP Experience
Harold exceeded our expectations from start to finish. The ordering process was smooth and easy. He communicated every step of the way. He made my husband feel like a MVP. Another dealership ( employee) in the area judged us and did not value us. My husband was ready to give up and get another luxury truck, but he really wanted a BMW. I called the Silver Spring location and told the receptionist my request which was: I would like to have one of your best salesman assist my husband who is ready to purchase today…. Like today! Harold was the person she sent me to and he was awesome. The deal was done within 24 hours, and the truck came in within 3 weeks!!!! My husband is so pleased and Harold made it happen just like that! If your considering this location, go to Harold Shelby and you will see what it feels like to be treated like an MVP.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle! Thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
