Reviews
Nate was amazing to work with! I custom ordered an X7...
Nate was amazing to work with! I custom ordered an X7 with him and he had amazing knowledge of the line and of all things BMW. Every single question I had Nate had information on. He helped me picked color combos and options that I needed/didn’t need and I ended up with a perfect car. He kept me informed throughout the build process and was super responsive on email while I was waiting for my car. After I signed for it Nate walked me through the entire vehicle. We spent almost an hour going over all of the controls and set up all of my mobile keys etc. My experience with him was amazing! Business manager Gen was also great to work with on signing documents. He was extremely professional and easy to talk with. We were actually talking so much that I forgot we were signing-and the process seemed to fly by. I had a great experience with both Nate and Gen and I’ll be returning to BMW Silver Spring in the future. Thank you guys!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tae and Gen helped answer a finance question. I was able...
Tae and Gen helped answer a finance question. I was able to make an informed decision. Thanks for the prompt response.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rachel Rhea Rules!
Rachel Rhea is the best service writer I've ever had at BMW of Silver Spring. She's incredibly knowledgeable and responsive to my every need for my M5 BMW. I use BMW of Silver Spring for all my BMW maintenance and new car needs (two new cars so far from them)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Great job in responding to request for information. Tae...
Great job in responding to request for information. Tae worked with Gen to get me the answer I needed to make an informed decision. Appreciate the quick response
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent car for me bmw3 series.my financial guy
I love this car dealer my sales person cedric price was phenomenal. His mannerism was excellent. This is the dealer to go to if you want a car. They help me choose a great car that fit my needs.everything on the car was explain to me. BMW of silver spring you are the greatest. I will recommend all my friends to bmw silver spring.i lve my car with a passion.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Venice, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Thanks again for the recommendation, and have an amazing day!
Invaluable Salesmanship!!
I would like to thanks BMW Client Advisor, Mr. Ron Askew for making my wife and myself first experience of becoming a X6 BMW ownership as pleasant as the snow was melting on January 8, 2022. As a first time owners, my wife and I were not very knowledgeable of the BMW technology, but Ron was extremely knowledgeable of the vehicle and answered all of our questions and went beyond to informed us of the options that we didn’t know the vehicle had to offer. That was very considering special of him. Thank you Ron and keep up the great salesmanship. We are enjoying our new BMW X6 xDrive 35i.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Eric was intuitive, kind and knowledgeable on every...
Eric was intuitive, kind and knowledgeable on every vehicle. He made our car buying process smooth and enjoyable! We couldn’t have asked for a better agent!
The BMW Silver Spring service experience is always good....
The BMW Silver Spring service experience is always good. While my "go to" service advisor is typically Rachel, I was recently attended to by Brandi Rogers. All good! Great follow-up and very positive customer service ethic!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am thrilled with my experience at BMW of Silver spring....
I am thrilled with my experience at BMW of Silver spring. Ron Askew was able to get the exact car I was interested in. Ron had the car cleaned up and ready for me when I arrived. Everything about the process was a breeze, starting with the test drive, going through negotiations, and finishing in financing. Gen Awanohara in financing was very kind and efficient in getting me through that process. And finally Iso Ebong came in and introduced himself while I was in the finance office and was extremely personable and hooked me up with a great deal. All three of the wonderful people I worked with in this dealership went above and beyond to make my experience excellent. I would highly recommend buying your next car from BMW Of Silver spring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ron Askew was amazing! Very helpful, answered all...
Ron Askew was amazing! Very helpful, answered all questions and concerns in a timely manner. He worked really hard on his birthday to ensure that I was satisfied with my purchase. Will definitely be returning in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
