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BMW of Silver Spring

(5,888 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–5:00pm 7:30am–4:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,888 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Outstanding service by Ms. Karen Herbert

Ms. Karen Herbert responded in lightening fashion to our request for a manual transmission car. She is exceptionally knowledgeable and honest. A pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Crafty Client Advisor

BMW of Silver Spring, MD has great employees but 1 stands out for exceptional service, Andy Alexis, Senior Client Advisor. Andy is an experienced "sales guy" -- he provided me with the best deals available when purchasing my last 2 cars from BMW. If anyone is looking to buy a wonderful car from a wonderful Dealership, you need to consult Andy Alexis, a wonderful Client Advisor for an amazing deal. Well Pleased Customer, Alan T. Austin, X3 driver

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Beamer, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. We want all our customers to feel this way when leaving our dealership!

They are great!! They showed me great inventory of cars...

They are great!! They showed me great inventory of cars and worked with me to get the car I wanted, first pick. Salesman was awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

BMW X3

My salesman Lonnie Overby has made my car shopping experience for my BMW X3 much better. He is very patient. honest and knowledgeable and made me feel like family. I cannot wait to go back and lock in my deal for my purchase. Thank you so much and I will see you soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Rochelle, thank you for taking the time to leave a review for us at BMW of Silver Spring. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Lease

They were both excellent to work with, very smart and knowledgeable. We went in and there was no waiting time to work with Andy. We love our X3!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Jackie, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

Excellent

The dealership was very nice and my sales person Andy Alexis was very nice to work with, we first spoke on the phone many times and then we came in and made the deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Nice Experience

We did have a nice experience on BMW X3 purchase with Gen, he helped a lot and shared many professional ideas with us, good job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Thank you so much to BMW of Silver Spring’s DAVID...

Thank you so much to BMW of Silver Spring’s DAVID DAVILA for facilitating our first-ever BMW purchase! From the start, when we inquired about the CPO vehicle on your lot, through the test drive, and finally to the choice and purchase of my new X5, he has been nothing short of professional, highly knowledgeable, patient, kind, and exceedingly thorough in his sales process. He was even kind enough to deliver the vehicle yesterday and go through a very detailed tutorial with me. Thank you! Now I know why your dealership is rated so highly by a lot of satisfied customers. This is the best car buying experience I have had thus far and I truly appreciate all your attention to detail. Thank you also to GSM Joanna McCarthy, I appreciate her sitting down to talk to me to explain the nuances of a request I made. We will definitely be recommending you David and BMW of Silver Spring to friends who express an interest in BMW vehicles. Once more, THANK YOU!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!

Excellent Experience

Gen Awanohara is a great client advisor. He helped me identify the BMW model that fit the bill. He was patient, thorough and very knowledgeable about the features and options I was looking for. He is excellent and went the extra mile. Buying a new car is a major decision, but he made it easy. Iso Ebong was the Business Manager than helped me with closing the deal. He was excellent as well; the process was efficient and transparent. Working with them both was a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Bob, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Excellent Experience

Gen Awanohara is a great client advisor. He helped me identify the BMW model that fit the bill. He was patient, thorough and very knowledgeable about the features and options I was looking for. He is excellent and went the extra mile. Buying a new car is a major decision, but he made it easy. Iso Ebong was the Business Manager than helped me with closing the deal. He was excellent as well; the process was efficient and transparent. Working with them both was a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Bob, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!